Back to Jobs search

Customer Service Representative

System One • Madison Heights, MI • 57min ago

Job Title: Customer Service Representative

Location: Madison Heights, MI

Work Model: Onsite

Hours: M-F 8am-5pm

Pay Rate: $29/hr

Type: 12-month contract

Responsibilities

Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).

Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)

Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.

Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.

Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.

Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.

Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.

Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.

Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.

Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).

Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.

Compliance: Comply with Corporate Standards, Global SHE and Sustainability requirements.

Requirements

High School Diploma

2-5 years of experience in Customer Service / Supply Chain / Sales

Customer facing operations (i.e. Customer Service, Sales)

Order to cash process knowledge

Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications

Supply Chain understanding

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

LI-

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

Go to Apply

Ford Racing Powertrain Procurement & Supply Chain Specialist

Ford Motor Company • Allen Park, MI • 4h ago

Management & Administrative

Racing is where our story began. In 1901, Henry Ford climbed into a car he built himself-"Sweepstakes"-and beat America's most famous driver. He wasn't a racer, but he had to win. He did. Ford Motor Company was born from...

4h ago

Go to Apply

Senior Manager, Security Specialists, AWS Industries Tech, Security Specialists

Amazon • Detroit, MI • 5h ago

Management & Administrative

Description Amazon Web Services (AWS) is seeking a bar-raising leader to manage and evolve the AWS Industries (AWSI) Security Advisory Solutions Architecture team. This is a global people-leadership role responsible for...

5h ago

Go to Apply

Customer Service Associate I

Dollar Tree • Detroit, MI • 6h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)