JOB REQUIREMENTS: Ellsworth Corporation Ellsworth Corporation Job
Description: What does a cell phone in your pocket, a spaceship, and an
electric vehicle have in common? Ellsworth Adhesives specs in materials
in each of those products! Ellsworth Corporation, a global, industry
leading distributor of specialty chemicals and equipment and adhesive
manufacturer currently has a Customer Service Representative opportunity
at Ellsworth Adhesives. This role reports into our Specialty Chemical
Distribution (SCD) Division located in Germantown, WI. This is a hybrid
role. This is an exciting time to be a part of Ellsworth, come join our
team! Ellsworth Corporation is a family-run company that has had
continuous growth for over 50 years. We are an industry-leading global
distributor, manufacturer, and packager of adhesives used by cell phone,
medical device, aerospace, and electric vehicle industries!Click here to
see our state-of-the-art facility and distribution center and learn more
about our business, and here to find out more about the industries we
serve, and here to learn about our consumer and manufacturing divisions.
You will drive the customer experience. You will also process incoming
transactional customer requests with a strong sense of
urgency/accountability. RESPONSIBILITIES Processes incoming requests via
chat, phone, web, or Customer Relationship Management System (CRM) for
orders, quotes, product inquiries, expedites, and Return Material
Authorizations (RMA\'s) proficiently without regular assistance Works
with internal teams with a high sense of accountability and urgency,
such as purchasing, shipping and credit, in order to provide customer
updates Follows detailed contract review/audit guidelines on order entry
Executes customer sample requests and processes order updates and
changes Handles standard customer escalations, autonomously with first
contact resolution when possible Proactively identifies potential
breakdowns in the customer experience and gets ahead of customer issues,
including customer shelf-life discrepancies Contributes to training
material/initiatives/topics in the department Demonstrates a high level
of product, system and customer expertise Acts as escalation point for
new hires and handles complex customer inquiries and conflict with
minimal assistance PERKS & BENEFITS As an industry leader, we offer a
competitive wage, bonus plan, and a comprehensive benefit package which
includes Health, Prescription, Dental, Vision, Life, Disability,
Flexible Spending, 401(k), Employee Assistance, Paid Time Off and
Holidays, Wellness Program, Social Events, Community Involvement and
much more!Click Here for a summary of Employee Benefits. QUALIFICATIONS
3+ years of professional customer service experience. High School
diploma or equivalency required. Associate\'s degree preferred.
Demonstrated proficiency in keyboarding skills - ability to @type approx.
45+ words per minute Experience with business tools such as SharePoint,
MS Teams, Windows Operating Systems Basic to intermediate excel skills
preferred Experience with ERP systems (Enterprise Resource Planning) and
CRM platforms such as Microsoft Dynamics preferred Experience navigating
and utilizing corporate websites & eCommerce platforms, including chat
functionality, preferred Consistently demonstrates approachability with
team members and is team oriented. #CUSTOMERSERVICE #ORDERENTRY #QUOTES
SCD #INSIDESALES PI288153323 Job Description: What does a cell phone in
your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of
specialty chemicals and equipment and adhesive manufacturer currently
has a Customer Service Representative opportunity at Ellsworth
Adhesives. This role reports into our Specialty Chemical Distribution
(SCD) Division located in Germantown, WI. This is a hybrid role. This is
an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Corporation is a family-run company that has had continuous
growth for over 50 years. We are an industry-leading global distributor,
manufacturer, and packager of adhesives used by cell phone, medical
device, aerospace, and electric vehicle industries!Click here to see our
state-of-the-art facility and distribution center and learn more about
our business, and here to find out more about the industries we serve,
and here to learn about our consumer and manufacturing divisions. You
will drive the customer experience. You will also process incoming
transactional customer requests with a strong sense of
urgency/accountability. RESPONSIBILITIES Processes incoming requests via
chat, phone, web, or Customer Relationship Management System (CRM) for
orders, quotes, product inquiries, expedites, and Return Material
Authorizations (RMA\'s) proficiently without regular assistance Works
with internal teams with a high sense of accountability and urgency,
such as purchasing, shipping and credit, in order to provide customer
updates Follows detailed contract review/audit guidelines on order entry
Executes customer sample requests and processes order updates and
changes Handles standard customer escalations, autonomously with first
contact resolution when possible Proactively identifies potential
breakdowns in the customer experience and gets ahead of customer issues,
including customer shelf-life discrepancies Contributes to training
material/initiatives/topics in the department Demonstrates a high level
of product, system and customer expertise Acts as escalation point for
new hires and handles complex customer inquiries and conflict with
minimal assistance PERKS & BENEFITS As an industry leader, we offer a
competitive wage, bonus plan, and a comprehensive benefit package which
includes Health, Prescription, Dental, Vision, Life, Disability,
Flexible Spending, 401(k), Employee Assistance, Paid Time Off and
Holidays, Wellness Program, Social Events, Community Involvement and
much more!Click Here for a summary of Employee Benefits. QUALIFICATIONS
3+ years of professional customer service experience. High School
diploma or equivalency required. Associate\'s degree preferred.
Demonstrated proficiency in keyboarding skills - ability to @type approx.
45+ words per minute Experience with business tools such as SharePoint,
MS Teams, Windows Operating Systems Basic to intermediate excel skills
preferred Experience with ERP systems (Enterprise Resource Planning) and
CRM platforms such as Microsoft Dynamics preferred Experience navigating
and utilizing corporate websites & eCommerce platforms, including chat
functionality, preferred Consistently demonstrates approachability with
team members and is team oriented. #CUSTOMERSERVICE #ORDERENTRY #QUOTES
SCD #INSIDESALES PI288153323 *** APPLICATION INSTRUCTIONS: Apply
Online: https://www.click2apply.net/qynoDmU4A1LJRumN8HMqZq
