Back to Jobs search

Customer Success Partner

SEALED AIR CORPORATION • Kent, OH • 1h ago

Job Description

Streetsboro Corporate Office

Requisition ID:

57266

If you are a current employee click here to apply.

Job Description

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Shift: Monday to Friday from 8:30 am to 5 pm. Fridays will be working from home.

Pay: $23 - 25

Responsibilities:

Customer Relationship Management

Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor.

Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service. To handle all incoming contacts dealing with Customers' needs and expectations in line with all procedures, KPI's & SLA's

Proactive Engagement & Health Monitoring

Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement.

Problem Resolution & Advocacy:

Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.

Sales Partnership

Partner with Sales to achieve Sales quotas

Proactively communicate with Sales Partners (via their preferred method), enabling complete visibility of key Customer issues/challenges

Provide insights of any changes in customers purchasing habits to sales team

Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.

Engage in relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Experience KPIs and strategy.

Order Management

Own and manage all parts of the Order process, ensuring all orders are processed efficiently, accurately and in line with policies and procedures, to ensure they are right first time.

Proactively advise Customers of any changes or impacts on their orders

Late order notifications, date changes, quantity variations, back orders etc

Provide POD's, ASN's Invoices proactively

Manage all reports to ensure that the order to payment process is fulfilled efficiently.

Promote and expand the sales of the company's products through up selling and cross selling.

Reporting & Analytics

Track key customer success metrics (e.g., adoption, usage, satisfaction, churn risk), generate reports, and present findings to customers and internal stakeholders.

Reporting & Analytics

Track key customer success metrics (e.g., adoption, usage, satisfaction, churn risk), generate reports, and present findings to customers and internal stakeholders.

Qualifications

High School Diploma or equivalent required. Associate / Bachelor's degree or equivalent work experience preferred. Preferred 2 years prior experience within a Customer Experience/Success Environment Experience in order and complaint management Capable of working in a dynamic team environment Calm & rational thinker able to work under pressure to strict timelines* Able to identify root cause of issues, develop solutions and challenge current processes for improveme

Similar Jobs

Customer Service - Self Storage Manager

Public Storage • Garfield Heights, OH • 4h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

4h ago

Go to Apply

Kelly Services • Akron, OH • 3d ago

Management & Administrative

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking an Administrative Assistant to work at a top energy client in Akron, OH. Sound good? Take a closer...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)