Medical Records Technician

UnitedHealth Group • Novato, CA • 1h ago

Requisition number: 2395189

Job category: Medical & Clinical Operations

This position is Onsite. Our office is located at 75 Rowland Way, Suite 300, Novato, CA 94945.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

This position is full-time (40 hours/week) Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours during training will be 8:00 am to 5:00 pm local time, Monday - Friday or will be aligned with your schedule.

Primary Responsibilities:

Manage the intake of members or the admission/discharge information post notification

Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers

Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention

Handle resolution/inquiries from members and/or providers

Handle all document imaging

You also must be able to work a flexible schedule that includes evening hours

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR older

1+ years of customer service experience analyzing and solving customer problems

Proficiency with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets)

Ability to work full-time (40 hours/week) Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

3+ years of Medical Records management

Experience working within the health care Industry and with health care insurance

Experience working in a metric-driven work environment

EPIC experience

Clerical OR Administrative support background

Soft Skills:

Must be able to @type and talk at the same time and navigate through multiple screens

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

Similar Jobs

Medical Assistant - Urology

Providence • Napa, CA • 1h ago

Hospital & Medical

Description The Medical Assistant (MA II) works under the delegation of a licensed practitioner to perform duties as directed to assist in providing patient care to assigned patients. A Medical Assistant (MA II) performs...

1h ago

Go to Apply

Medical Assistant

Kaiser Permanente • San Rafael, CA • 1h ago

Hospital & Medical

Job Summary: Assists in examination and treatment of patients under the direction of the Physician and/or Designee. Essential Responsibilities: Interviews patients and measure vital signs and other pertinent information...

1h ago

Go to Apply

Drug Manufacturing Technician

ManpowerGroup • Santa Rosa, CA • 2h ago

Hospital & Medical

Our client, Industrial is seeking a Drug Manufacturing Technician to join their team. As a Drug Manufacturing Technician, you will be part of the Industrial department supporting the manufacturing team. The ideal candida...

2h ago

Go to Apply

Nurse Practitioner II

Kaiser Permanente • Richmond, CA • 20h ago

Hospital & Medical

Job Summary: The Nurse Practitioner (NP) is responsible for the assessment of selected patients in the designated service. The NP performs physical examinations, confers with patients in person and by phone/electronicall...

20h ago

Go to Apply

Certified Nursing Assistant

Wellpath • Santa Rosa, CA • 20h ago

Hospital & Medical

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring...

20h ago

Go to Apply

Health Sensing PD - Mechanical Engineer (Optics)

Apple • San Francisco, CA • 1d ago

Hospital & Medical

Role Number: 200693313-3401 Summary The Health Sensing Product Design team is seeking an experienced mechanical engineer to build the next generation of health sensors. Our sensors change how people interact with their t...

1d ago

Go to Apply

Medical Staff Coordinator - Medical Staff

Providence • Napa, CA • 1d ago

Hospital & Medical

Description Medical Staff Coordinator at Providence Queen of the Valley Medical Center in Napa, CA. This position is Full time and will work 8-hour, Day shifts. Under minimum supervision, the Medical Staff Coordinator pl...

1d ago

Go to Apply

Physical Therapist Trainee Vallejo

Kaiser Permanente • Vallejo, CA • 1d ago

Hospital & Medical

Job Summary: Performs PT Trainee responsibilities under the direct supervision of licensed clinical staff (PNF Program Director, PNF Program Supervisor, Clinical Instructor or designee). Essential Responsibilities: Perfo...

1d ago

Go to Apply

Physical Therapist Trainee Vallejo

Kaiser Permanente • Vallejo, CA • 1d ago

Hospital & Medical

1d ago

Go to Apply

Physical Therapist Trainee Vallejo

Kaiser Permanente • Vallejo, CA • 1d ago

Hospital & Medical

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)