Restaurant Host

Cape Cod Cafe, Inc • Brockton, MA • 3h ago

Job Type Part-time Description With an enthusiastic smile and engaged
hospitality, the Experience Coordinator sets the stage for an
exceptional experience with every guest that comes through our door. The
Host aka Experience Coordinator will engage in friendly conversation
when seating guests and introducing their Guest Advisor. The Experience
Coordinator manages the restaurant waiting list during high volume to
accurately set guest expectations and always sincerely thank guests as
they leave and invite them to return. Finally, the Experience
Coordinator ensures various guest touch points are regularly cleaned and
sanitized. Primary goal is to provide our guests with a great
experience! Welcome guests to the restaurant and engage them in
conversation to determine seat optimization. Provide accurate wait times
and monitor waiting lists. Escort guests to dining/bar area(s) Provide
menus, makes food recommendations/pairings, and introduces front of
house team that will be assisting them by name. Maintain a clean
reception area. Cater to guests who require extra attention (e.g.,
children, elderly) Assists wait staff as needed. Provides appreciation
to guests upon their departure & follows up on any concerns or questions
that arise. Requirements Experience: Previous work-related skill,
knowledge, or experience in Guest service or Restaurant environment
preferred TiPS certification preferred Understanding of restaurant
etiquette Experience in managing reservations. Demonstrable
guest-service skills Excellent communication skills Strong
organizational skills with the ability to monitor the entire dining and
bar area. Good physical condition to walk and stand during an entire
shift. Salary Description \$15.00 per hour

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