Construction Collections Manager

Insight Global • Orlando, FL • 2h ago

Job Description

Insight Global is currently seeking a Collections Manager to join a client in the commercial construction industry in Orlando, FL. This individual will be responsible for overseeing the collections function and driving timely payment of outstanding commercial construction receivables while maintaining strong relationships with customers, general contractors, project teams, and internal leadership. The Collections Manager will regularly review aging reports, establish collection priorities, investigate billing and payment discrepancies, monitor retainage, and escalate high-risk or significantly past-due accounts when appropriate. This person will partner closely with project management, accounting, and operational teams to resolve issues involving payment applications, change orders, contract documentation, lien-related requirements, and other items delaying payment. The manager will also establish consistent collection procedures, monitor performance metrics such as DSO and aging by bucket, and provide leadership with visibility into collection forecasts, risks, and problem accounts. This position requires someone who understands the nuances of subcontractor collections and can balance persistent collection activity with maintaining the long-term contractor and customer relationships that are critical in commercial construction.

Skills and Requirements

Minimum 5 years of experience specifically in construction collections, accounts receivable, or credit/collections within the commercial construction industry

Strong understanding of construction billing and collections, including progress billing, retainage, change orders, payment applications, and aging management

Experience managing collections across general contractors, subcontractors, and commercial construction customers

Working knowledge of Florida construction lien and Notice to Owner processes, including the importance of statutory deadlines and documentation

Demonstrated ability to manage large A/R portfolios, prioritize delinquent accounts, resolve payment disputes, and reduce DSO and aged receivables

Strong Excel skills and experience working with ERP/accounting and construction financial systems

Ability to partner effectively with project managers, accounting, operations, and senior leadership to resolve billing and collection issues

Strong communication, negotiation, documentation, and customer relationship management skills

Previous experience leading or managing a construction collections/AR team

Experience with high-volume commercial subcontractor collections

Experience supporting multiple branches, markets, or operating companies

Familiarity with ERP platforms commonly used in construction, such as Viewpoint Vista, Sage 300 CRE, CMiC, or similar systems

Experience establishing collection KPIs, aging targets, escalation procedures, and standardized AR processes

Familiarity with bonds, joint checks, lien releases/waivers, and other construction payment documentation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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