CTIO - Platform Support Operations Manager - Manager

PwC • Tulsa, OK • 3d ago

The Opportunity

As a Platform Support Operations Manager you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services across client-facing environments. As a Manager you will lead teams, coach team members, manage client accounts, and drive assigned workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. In this role at PwC, you will use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.

Responsibilities

Leading platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities

Managing support teams by coaching, reviewing performance, and developing skills needed to handle complex infrastructure and DevSecOps workstreams

Overseeing deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation

Driving incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions

Monitoring infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms

Coordinating vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments

Translating business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance

Identifying automation and process improvement opportunities to reduce manual effort and strengthen operational consistency

Communicating status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams

Applying analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands

What You Must Have

At least a Bachelor's degree

At least 5 years of experience

What Sets You Apart

Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Mathematics/Statistics

Establishing vendor governance and escalation processes to drive MSP accountability and timely issue resolution

Applying infrastructure, DevSecOps, security operations, and platform expertise to improve service delivery

Leading incident resolution, root cause analysis, and corrective actions across interconnected technology environments

Managing project planning, budgets, timelines, and performance metrics to support effective delivery

Developing process improvements, automation, telemetry, and quality controls to drive continuous improvement

Mentoring teams and strengthening coaching and performance practices

The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

PwC

Go to Apply

Share this job

Similar Jobs

Mgr Supply Chain - Category Management

Williams Companies • Tulsa, OK • 1d ago

Management & Administrative

TX Houston - Tower OK Tulsa - Headquarters Relocation Eligible Full time R113001 At Williams, we're powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovatio...

1d ago

Go to Apply

Staff Electrical E&C Project Manager - Power, Project Execution

Williams Companies • Tulsa, OK • 2d ago

Management & Administrative

TX Houston - Tower OK Tulsa - Headquarters Relocation Eligible Full time R113006 At Williams, we're powering a cleaner, more connected future, and that starts with you. Here, your work fuels communities, drives innovatio...

2d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Tulsa, OK • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Customer Experience Senior Manager, Strategy, Growth, and Transformation

Deloitte • Tulsa, OK • 2d ago

Management & Administrative

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can en...

2d ago

Go to Apply

Key Account Manager

American Electric Power • Tulsa, OK • 3d ago

Management & Administrative

Job Posting End Date 11-15-2026 Please note the job posting will close on the day before the posting end date. Job Summary Responsible for the retention, expansion, and overall satisfaction of identified as the most infl...

3d ago

Go to Apply

Account Manager, Commercial Lines

HUB International • Tulsa, OK • 3d ago

Management & Administrative

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count o...

3d ago

Go to Apply

Technology Consulting - TMT - Forward Deployed Engineer - Manager

EY • Tulsa, OK • 5d ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

5d ago

Go to Apply

AI-Native Experience Engineer - Manager

EY • Tulsa, OK • 5d ago

Management & Administrative

5d ago

Go to Apply

Supply Chain - Systems Implementation and Engineering - Sr Manager

EY • Tulsa, OK • 6d ago

Management & Administrative

6d ago

Go to Apply

Consulting_Supply Chain_Systems Implementation and Engineering_Manager

EY • Tulsa, OK • 6d ago

Management & Administrative

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)