Customer Service Representative

Robert Half • New Brunswick, NJ • 5h ago

Description

We are looking for a Customer Service Representative to join a logistics operation. This is a Contract position supporting delivery coordination, customer communication, and day-to-day service activities in a fast-paced warehouse office setting. The person in this role will help keep deliveries on track, respond to customer concerns, and provide timely updates to ensure a smooth experience. This position follows a regular, onsite schedule, with workdays assigned across the week based on business needs.

Responsibilities:

Monitor daily delivery activity for a high volume of trucks and keep accurate status updates throughout the day.

Speak with customers about shipment timing, delays, and revised delivery arrangements when changes are needed.

Handle incoming service calls related to orders or deliveries and work toward prompt, thorough resolution.

Contact customers ahead of scheduled deliveries to confirm availability and expectations.

Conduct follow-up outreach after deliveries to gather feedback and encourage survey completion.

Enter and maintain service and delivery information accurately within company systems and spreadsheets.

Coordinate closely with drivers, internal teams, and dispatch contacts to address service issues quickly.

Work an onsite regular schedule five days per week, including weekdays or weekends as assigned during peak periods.

Requirements - Previous experience in customer service, dispatch, call center support, or a related coordination role.

Strong verbal communication skills with the ability to interact professionally with customers and delivery teams.

Comfortable managing multiple delivery updates and customer requests in a fast-paced environment.

Solid data entry accuracy and attention to detail.

Basic Excel skills, including entering and reviewing information without advanced formulas.

Ability to learn new software and internal tools through training.

Flexibility to work an onsite schedule with assigned days that may fall on any day of the week. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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