Phoenix, Arizona
Full time
R258952
United States
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
20 E Thomas Rd, Phoenix, Arizona 85012 United States of America
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
Risk Management is seeking a highly organized, detail-oriented Workers' Compensation Injury Counselor to serve Team Member who have been injured on the job. Under the direction of the Workers' Compensation Program Lead and Director of Risk Management, the successful candidate will coordinate all related activity with local team management, the Third-Party Administrator, medical case management (when appropriate), and outside counsel (when necessary) in bringing each Workers' Comp claim to its best possible resolution.
Essential Duties:
Assist, support and guide injured Team members through the workers' compensation claims process, addressing questions as needed.
Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
Ensure injured Team members receive the appropriate medical care throughout the claims process.
Maintain accurate, current records for each claim, incident details, and financial information.
Maintain appropriate levels of communication with all parties involved.
Coordinate with facility managers and U-Haul executive management to facilitate Return to Work when feasible and appropriate.
Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution.
Coordinate settlement negotiations.
Coordinate activities with vendor partners (MSAs, surveillance, diagnostic testing, subrogation, etc.).
Assist with bill/invoice review (review, reconciliation, submittal).
Assist WC Program Lead with mentoring/training other Injury Counselors as necessary.
Requirements:
In-depth knowledge of Workers' Compensation claims handling process, and a minimum of two years' experience in managing Indemnity claims, and/or serving as liaison between injured workers and insurance professionals.
Proficiency in managing expectations from business partners such as attorneys, claims adjusters, and vendors.
Proficiency in the determination of injury claim values based on available medical and legal factors.
Ability to work under pressure and meet deadlines.
Successful candidates will have proven successful track record of being hard-hitting, enthusiastic individuals who accomplish goals in a fast-paced work environment.
Strong research skills
Superb verbal and written communication and organization skills
Attention to detail
Strong multi-tasking skills
Teamwork and desire to help people
Strong aptitude for technology
U‑Haul Offers:
Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey's SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)
LI-DJ1
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
