3rd Shift Logistics Customer Service Representative

Robert Half • Chattanooga, TN • 4d ago

Description

We are looking for a Customer Service Representative to support shipment visibility and customer communication for a Contract opportunity in Chattanooga, Tennessee.

This position is a 3rd shift role working Monday through Thursday from 5:00 PM to 4:00 AM. It is well suited for someone who works carefully, stays organized, and is comfortable managing detailed, repeatable tasks throughout the night. You will help maintain on-time freight movement by monitoring load activity, updating shipment records, and communicating timely status information to drivers, carriers, customers, and internal teams.

Responsibilities

Monitor freight activity from dispatch through final delivery to help ensure shipments remain on schedule.

Conduct routine follow-up calls with drivers and carriers at key transit milestones to confirm shipment status and progress during overnight operations.

Record shipment updates accurately in tracking platforms and keep information current across required systems.

Identify delayed or at-risk loads early and route issues to the appropriate internal teams for prompt action.

Share clear shipment status updates with customers, carriers, and internal stakeholders as needed.

Respond to inbound questions regarding load location, delivery timing, and related transportation details.

Communicate load instructions and essential shipment information to drivers and carrier partners.

Work through assigned shipment queues methodically until delivery has been verified and documented.

Maintain strong data accuracy and consistency while handling a high volume of tracking activity.

Remain attentive and responsive throughout overnight hours to support continuous freight visibility and issue resolution.

Requirements - At least 1 year of experience in customer service, call center support, or a related transportation support role.

Ability to manage inbound and outbound calls professionally while providing accurate shipment information.

Experience entering orders, shipment details, or service updates into tracking or customer service systems.

Strong attention to detail with the ability to follow structured processes and maintain accurate records.

Clear written and verbal communication skills for working with customers, drivers, carriers, and internal teams.

Comfort working in a fast-paced environment where priorities are driven by shipment activity and delivery timelines.

Ability to stay focused on repetitive, process-driven tasks while maintaining a high level of accuracy. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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