Customer Service Representative

Insight Global • Milpitas, CA • 2h ago

Job Description

Day to Day: As a Logistics Coordinator / Customer Service Representative, you'll support Expeditors' Milpitas Distribution team by coordinating customer orders, inventory activity, inbound and outbound shipments, and transportation requirements. You'll serve as a key point of contact between customers, warehouse operations, carriers, and internal teams while ensuring orders are processed accurately and customers receive timely updates.

Key Responsibilities:

Serve as the primary day-to-day contact for assigned distribution customers

Process customer orders and maintain accurate work orders, shipment records, and supporting documentation

Coordinate inbound receipts, outbound shipments, returns, and special projects

Communicate order status, shipment updates, inventory concerns, delays, and operational exceptions

Partner with warehouse, transportation, inventory, and internal teams to resolve customer requests

Review inventory availability and investigate discrepancies across warehouse and customer systems

Coordinate pickup and delivery requirements with carriers and transportation providers

Maintain customer trackers, exception logs, SOPs, reports, and shipment documentation

Support urgent shipping requests, special handling requirements, and time-sensitive deliveries

Escalate service failures, inventory discrepancies, and transportation issues when needed

Skills and Requirements

Must Haves:

1+ year of experience in customer service, logistics, transportation, warehousing, order management, or supply chain

Strong written and verbal communication skills with a customer-focused approach

Strong attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment Plusses:

Experience working in a 3PL, warehouse, distribution, or transportation environment

Experience using a WMS, ERP, customer portal, or inventory management system

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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