Pharmacy Customer Service Associate

Walgreens • Douglasville, GA • 3h ago

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $16 - $20 / Hourly

Similar Jobs

Employee Health Nurse

Prime Healthcare • Riverdale, GA • 3h ago

Hospital & Medical

Overview Shifts Available : Days, Monday, Wednesday, and Friday Only Employment Type : Part Time Hours : 8 hr Days - 8:00am to 5:00pm Location: Southern Regional Medical Center - Riverdale , GA We are seeking a Employee...

3h ago

Go to Apply

NICU Registered Nurse

Prime Healthcare • Riverdale, GA • 3h ago

Hospital & Medical

Overview Shift's Available: Days Employment Type:Part Time Hours:7am to 7pm Location:Southern Regional Medical Center - Riverdale, GA Registered Nurse is responsible for the delivery of safe patient care utilizing the nu...

3h ago

Go to Apply

Nurse Practitioner Premier

PruittHealth • Atlanta, GA • 3h ago

Hospital & Medical

Nurse Practitioner Location: 3088 Lenox Road NE, Atlanta, 30324 Schedule: Full-Time Nurse Practitioner or Physician Assistant NP PA- PruittHealth Premier Services Long Term Care Health Plan - Must be licensed in GA Bonus...

3h ago

Go to Apply

Sr. Claims Specialist, Professional Liability | Medical Malpractice

Sedgwick • Atlanta, GA • 9h ago

Hospital & Medical

US Telecommuter R80029 By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...

9h ago

Go to Apply

Clinical Content Associate Director - Clinical AI Scientific Evidence and Publications (UpToDate)

Wolters Kluwer • Kennesaw, GA • 10h ago

Hospital & Medical

LOCATION: U.S. locations - remote/hybrid (8 days a month in the office). For physicians - Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment (within 50 miles of an of...

10h ago

Go to Apply

Relief Veterinary Technician

BluePearl • Sandy Springs, GA • 1d ago

Hospital & Medical

BluePearl Pet Hospital is hiring a Relief Veterinary Technician! Are you committed and passionate about enriching lives through remarkable care for pets? Do you thrive in fast-paced, dynamic, and rewarding work environme...

1d ago

Go to Apply

Medical Group Underwriter Senior

Elevance Health • Atlanta, GA • 1d ago

Hospital & Medical

Medical Group Underwriter Senior Locations: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life bal...

1d ago

Go to Apply

Oracle Health Federal Senior Financial Analyst

Oracle • Atlanta, GA • 2d ago

Hospital & Medical

Job Description The Federal Consulting team at Oracle Health is seeking a Project Analyst to play a key role in driving operational excellence across our growing portfolio of federal healthcare clients. This position off...

2d ago

Go to Apply

Licensed Practical Nurse II

Kaiser Permanente • Atlanta, GA • 2d ago

Hospital & Medical

Job Summary: Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Licensed Practical Nurse II (LPN II) practices nursing as defined by the Georgia Board...

2d ago

Go to Apply

Medical Assistant II - Brookwood Primary Care

Kaiser Permanente • Atlanta, GA • 2d ago

Hospital & Medical

Job Summary: Within a team environment, provides support to providers and nurses during patient care encounters. Collects clinical information, completes point of care testing, ensures exam rooms are clean and stocked fo...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)