Tower Coordinator

ABM Industries • Charlotte, NC • 3h ago

Overview

The Tower Coordinator is a frontline, hands‑on position responsible for monitoring and coordinating all aircraft cabin cleaning activity at the airport. This role supports daily operations by dispatching cabin cleaning agents, tracking service requests, and providing guidance to ensure work is completed safely, accurately, and on time. This is an active role that requires frequent and full stair‑climbing to access aircraft and work areas. You must be able to climb multiple flights of stairs. The position also requires the ability to communicate effectively and maintain a professional manner at all times while working with coworkers, airport personnel, and service teams.

Shift: 3rd Shift 9:00PM - 7:00AM EST Friday - Monday

Compensation: $20.00 per hour pay rate

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

Responsibilities

Dispatch cabin cleaning agents to aircraft according to work orders and schedules

Communicate effectively and maintain a professional manner using radios, telephones, and computer systems

Monitor job assignments and track progress to ensure timely and accurate completion

Coordinate service support between teams and airport personnel

Provide guidance to agents when updates, changes, or operational needs arise

Receive, update, and track work orders and service requests in real time

Maintain accurate records of dispatch activity, service completion, and assignment status

Identify and report operational issues, delays, or service needs

Access aircraft and work areas that require climbing multiple flights of stairs

Follow all safety, security, and compliance procedures required by the Company, airport, and regulatory authorities

Perform other frontline operational duties as assigned

Qualifications

Must be 18 years of age or older

Must be fluent in spoken and written English

Prior dispatching experience required

No high school diploma, GED, or college degree required

Must meet all requirements to receive an airport SIDA badge and Customs Seal

Must be able to fully climb stairs repeatedly throughout the shift

Must be able to communicate effectively and maintain a professional manner in a fast‑paced environment

REQNUMBER: 172389

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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