Patient Services Representative - Primary Care (Pearland)

Houston Methodist • Pearland, TX • 1h ago

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Strong customer service, phone and scheduling skills

Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record

Knowledge of basic medical terminology

Ability to analyze and solve problems

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.

Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.

SERVICE ESSENTIAL FUNCTIONS

Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.

Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.

Generates reports and assists with department correspondence. Provides other administrative assistance as directed.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.

Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.

Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.

FINANCE ESSENTIAL FUNCTIONS

Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Generates and communicates new ideas and suggestions that will improve quality or service.

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No

Scrubs: No

Business professional: Yes

Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area No

May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

One year of healthcare or related experience

Experience in a healthcare related work environment preferred

Company Profile:

With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system - one of the nation's leading health systems - the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation's leading hospitals and health care professionals.

Houston Methodist is an Equal Opportunity Employer.

Similar Jobs

Corrections Registered Nurse (RN)

Amergis • Houston, TX • 1h ago

Hospital & Medical

Corrections Registered Nurse (RN) Setting: Corrections Job Type: Travel Pay: $2176 / Week Hours: 36.00 Location: Houston, TX The Correctional RN works in collaboration with other healthcare professionals, correctional of...

1h ago

Go to Apply

Patient Care Assistant /Unit Administrative Assistant - Medical Surgical

Houston Methodist • Houston, TX • 1h ago

Hospital & Medical

At Houston Methodist, the Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) position is responsible for performing key functions that support the interprofessional team in delivering high quality, cost-effec...

1h ago

Go to Apply

Manufacturing Technical Manager

Amentum • Houston, TX • 3h ago

Hospital & Medical

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you! We need your talent, teamwork, an...

3h ago

Go to Apply

Clinical Content Associate Director - Clinical AI Scientific Evidence and Publications (UpToDate)

Wolters Kluwer • Houston, TX • 4h ago

Hospital & Medical

LOCATION: U.S. locations - remote/hybrid (8 days a month in the office). For physicians - Candidates within commuting distance of a Wolters Kluwer office will be considered for hybrid employment (within 50 miles of an of...

4h ago

Go to Apply

Sterile Processing Tech Lead Day Shift

HCA Healthcare • Houston, TX • 18h ago

Hospital & Medical

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Sterile Processing Tech Lead to...

18h ago

Go to Apply

Pharmacy Customer Service Associate

Walgreens • Houston, TX • 23h ago

Hospital & Medical

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state...

23h ago

Go to Apply

EEG Tech PRN

HCA Healthcare • Pearland, TX • 1d ago

Hospital & Medical

Do you have the PRN career opportunities as a(an) EEG Tech PRN you want with your current employer? We have an exciting opportunity for you to join HCA Houston Healthcare Pearland which is part of the nation's leading pr...

1d ago

Go to Apply

PHARMACY/TECHNICIAN

Kroger Family of Companies • Houston, TX • 1d ago

Hospital & Medical

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the...

1d ago

Go to Apply

Program Manager Trauma

CommonSpirit Health • Sugar Land, TX • 1d ago

Hospital & Medical

Job Summary and Responsibilities As our Trauma Program Manager, you will assist in promoting optimal care to the injured patient through clinical activities, professional and public education, injury prevention, and perf...

1d ago

Go to Apply

Outpatient Registered Nurse - RN - Dialysis

Fresenius Medical Care • Houston, TX • 1d ago

Hospital & Medical

PURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)