Assistant Market Manager

Massachusetts Employer • Salem, MA • 4h ago

The Salem Pantry (TSP) is a leading food security organization working
to transform food access across the North Shore. Through its community
markets, mobile pantry, home delivery services, and regional
distribution network, the organization connects neighbors with fresh,
healthy food while strengthening community partnerships and removing
barriers to access. Rooted in the belief that food is a basic right, The
Salem Pantry is committed to a culture of dignity, inclusion, and
collaboration. TSP is seeking an Assistant Market Manager to support
daily Market operations, assist guests with SNAP applications and
recertifications, and help ensure efficient, reliable, and dignified
access to fresh, healthy food. Located at 47 Leavitt Street, TSP\'s
retail-style Market offers a welcoming shopping experience where guests
can select free, nutritious food that meets their cultural preferences
and dietary needs. In this public-facing role, the Assistant Market
Manager plays a key part in maintaining smooth operations, supporting
staff and volunteers, and ensuring a positive experience for every
guest. The ideal candidate is a friendly, engaging, and detail-oriented
professional who enjoys connecting with people and creating a welcoming
environment. They bring strong organizational, communication, and
problem-solving skills, with the ability to manage competing priorities,
guide staff and volunteers, and thrive in a fast-paced environment. They
welcome and apply constructive feedback to their work and demonstrate a
commitment to continuous learning and professional growth.
Service-oriented and compassionate, they approach their work with
patience and professionalism, treating people of all backgrounds and
lived experiences with dignity and respect. RESPONSIBILITIES Market
Operations \~Assist the Market Manager with day-to-day operations and
the overall performance of The Market \~Open, close, and manage The
Market in the Market Manager\'s absence \~Supervise the Market Associate
and volunteer teams \~Assist guests with SNAP applications,
recertifications, and benefits while maintaining guest privacy and
accurate records in accordance with federal and state standards
\~Administer guest relations software \~Oversee pest control \~Follow
the cleaning checklist to maintain store cleanliness and appearance
\~Maintain daily temperature logs for all freezers and refrigerators
Organizational Engagement \~Attend regular team meetings and actively
contribute to program planning and review discussions \~Collaborate with
staff across departments to support organizational goals and initiatives
\~Assist with additional tasks or organizational needs as requested Work
Environment The employee will primarily work in a fast-paced,
public-facing retail environment at The Market. The position requires
prolonged periods of standing and walking, the use of equipment and
tools, and the ability to lift 50 pounds or more regularly, with or
without reasonable accommodations. The employee may also be required to
operate equipment such as powered pallet jacks, with appropriate
training provided. Evening and weekend hours may be required.
QUALIFICATIONS The Salem Pantry seeks an individual who is passionate
about its mission and committed to advancing dignified, equitable access
to healthy food through daily interactions, program operations, and
community engagement. This position requires relevant operational
experience, strong organizational skills, and a positive, outgoing
attitude, along with a demonstrated ability to engage guests,
volunteers, and staff in a welcoming, respectful, and professional
manner. Knowledge and Previous Experience Required \~High school
diploma, GED credential, or equivalent educational experience
\~Bilingual proficiency in English and Spanish \~1-3 years of grocery or
retail experience Preferred \~Prior experience with grocery or food
distribution operations

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