Customer Service Representative - Remote

Teleperformance USA • South Carolina, South Carolina • 1d ago

Category : Customer Service/Support

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

Corporate Trust Relationship Manager II

UMB Bank • Columbia, SC • 1h ago

Management & Administrative

Remote VA-REMOTE Part time R-9663 Duties & Responsibilities This role will provide medium to complex/non-routine support/ownership to an assigned group of clients with trustee relationships. Interacts with all levels...

1h ago

Go to Apply

Facility Security Officer -- FSO/ISSM

Curtiss-Wright Corporation • Summerville, SC • 1h ago

Management & Administrative

US-SC-Summerville (SAS) Full time JR14166 We are looking for a Facility Security Officer -- FSO/ISSM to join our Summerville, SC location. Your Challenge: Candidate will assume the role as the Facility Security Officer (...

1h ago

Go to Apply

Corporate Trust Team Manager

UMB Bank • Columbia, SC • 1h ago

Management & Administrative

Remote MN-REMOTE Full time R-9665 Duties & Responsibilities This role will lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers. This role will also be able t...

1h ago

Go to Apply

Sr. Manager, Business Resilience - Response Operations (Remote)

CrowdStrike • Columbia, SC • 7h ago

Management & Administrative

USA - Remote Canada - Remote ON Canada - Remote NS Canada - Remote NB Canada - Remote BC Canada - Remote AB Canada - Remote, MB Full time R30659 As a global leader in cybersecurity, CrowdStrike protects the people, proce...

7h ago

Go to Apply

Environmental Services / Custodial Operations Manager 2

Sodexo • Beaufort, SC • 7h ago

Management & Administrative

About the job In this hands-on leadership role, you will oversee frontline teams to deliver exceptional environmental services that prioritize safety, compliance, and efficiency. You'll manage daily operations, guide tea...

7h ago

Go to Apply

Entry-Level Data Center Technician

TEKsystems • Ridgeville, SC • 9h ago

Management & Administrative

$20/hr | Paid Training | Long-Term Career Growth | No Experience Required Interested in technology, working with your hands, and being part of the teams that build critical infrastructure? We're hiring Entry-Level Data C...

9h ago

Go to Apply

Sales Manager, Leisure

Spanish Peaks Mountain Club • Bluffton, SC • 9h ago

Management & Administrative

USA - SC - Bluffton Full time R45023 Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have b...

9h ago

Go to Apply

Recruiter

Kelly Services • South Carolina, South Carolina • 10h ago

Management & Administrative

Hybrid United States-South Carolina-Greenville 250 Commonwealth Drive Full time JR100546 Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is l...

10h ago

Go to Apply

Technical Account Manager

Red Hat • Columbia, SC • 11h ago

Management & Administrative

Remote Remote US FL Remote US ID Remote US WV Remote US TN Remote US SC Remote US AL Remote US LA Remote US ND Remote US MO Remote US OH Remote US GA Remote US MI Remote US MS Remote US IN Remote US WI Remote US NC Remot...

11h ago

Go to Apply

Mechanical Project Manager

ENFRA • Columbia, SC • 11h ago

Management & Administrative

About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions....

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)