Senior Business Manager, Retail Bank Operations Strategy & Analytics

Capital One • Wilmington, DE • 5h ago

As a Senior Business Manager within the Retail Bank Strategy & Analytics team, you will lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy.

In this high-impact role, you will champion operational modernization to shape how the Retail Bank scales to achieve our ambition of becoming the largest retail bank. You will partner with operations leadership to lead initiatives that eliminate manual friction, consolidate legacy technology, and drive end-to-end (E2E) agentic process transformations. This role offers direct visibility to Retail Bank Operations leadership, as operational transformation is a top horizontal priority shaping how Capital One scales efficiently while delivering an effortless customer experience.

General Responsibilities:

Craft Executive Narratives & Drive Strategic Influence : Own and synthesize the overarching Bank Operations transformation story for senior leaders across the Retail Bank, translating complex financial, volume, and operational metrics into compelling executive narratives that control the narrative and motivate action.

Drive E2E Agentic Transformation & Tech Roadmaps : Collaborate directly with Product, Tech, and Ops to eliminate manual friction, consolidate fragmented processes into unified platforms, and deploy cutting-edge E2E agentic workflows and GenAI capabilities.

Materialize Savings via Dynamic Staffing Models : Build resilient, flexible demand and FTE models designed to realize operational benefits unlocked by end-to-end process transformations.

Develop & Scale a High-Performing Team : Coach, mentor, and elevate a team of business analysts, building their capabilities in analytical rigor, strategic influence, and executive communication.

Basic Qualifications:

Bachelor's Degree

At least 3 years of experience performing quantitative analysis

At least 3 years of experience performing qualitative analysis

At least 1 year of experience performing people management

At least 1 year of experience performing project management

Preferred Qualifications:

Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

5+ years of experience in quantitative analysis

5+ years of experience in qualitative analysis

2+ years of experience in people management

2+ years of experience in product development

2+ years of experience in financial modeling

2+ years of experience in economic forecasting

2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,700 - $229,100 for Sr. Business Manager

Richmond, VA: $182,500 - $208,300 for Sr. Business Manager

Wilmington, DE: $182,500 - $208,300 for Sr. Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar Jobs

Food Production Associate

ManpowerGroup • Downingtown, PA • 5h ago

Retail & Hospitality

Join Manpower for a hiring event for Campbell Soup on Thursday, November 5th. Looking for a new opportunity? Attend our hiring event and get ready to start with us! Event Date: Thursday, November 5th Time: 10:00AM - 1PM...

5h ago

Go to Apply

Chemicals Buyer II

Incora • West Chester, PA • 6h ago

Retail & Hospitality

Our Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Chemical Buyer II The Chemicals Buyer II position is...

6h ago

Go to Apply

Wireless Retail Sales Associate - W5450

OSL Retail Services • North East, MD • 23h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?Competitive base pay and a lucrative uncapped commission structure, potentially totaling up to $40K- $50K per year and more based on performance. You will have unlimit...

23h ago

Go to Apply

Retail Sales Consultant

AT&T • Upper Darby, PA • 1d ago

Retail & Hospitality

LOCATION: UPPER DARBY, PA (UPPER DARBY) It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personal...

1d ago

Go to Apply

Cashier

Pilot Company • Elkton, MD • 1d ago

Retail & Hospitality

Company Description Pay Rates Starting between: $15.00 - $20.80 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1d ago

Go to Apply

(USA) Operations Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Wm.com, Hmsc)

Walmart • Pedricktown, NJ • 1d ago

Retail & Hospitality

Position Summary... What you'll do... Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associates Drive and implement the business plan for area of responsibility to achieve f...

1d ago

Go to Apply

Account Manager, Market Retail Agencies

Comcast • Wayne, PA • 1d ago

Retail & Hospitality

Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every...

1d ago

Go to Apply

Retail Sales Associate - Full Time

AutoZone, Inc. • Chester, PA • 2d ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

2d ago

Go to Apply

Business Banking Team Leader

S & T Bank • West Chester, PA • 2d ago

Retail & Hospitality

Location: 2 North Church Street West Chester, PA 19380 Hours: Monday-Friday 8:00AM-5:00PM (Additional hours as necessary to meet the objectives of the department)Function: Responsible for the development and enhancement...

2d ago

Go to Apply

Night Auditor | Philadelphia Ridley Park Springhill Suites

Shaner Hotel Group • Ridley Park, PA • 3d ago

Retail & Hospitality

Shaner Hotels has an exciting opportunity at our 130-room SpringHill Suites Philadelphia Airport/Ridley Park! Conveniently located near Philadelphia International Airport, our hotel provides guests with comfort, convenie...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)