Remote --- Bilingual Spanish/English Customer Service Representative ---Remote

Teleperformance USA • North Carolina, North Carolina • 2h ago

Category : Customer Service/Support

As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Application Deadline: Ongoing until positions are filled. Please click apply to start your application.

For other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers **.

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.**

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements

Internet Requirements:

A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Similar Jobs

Part-Time Merchandiser

Schwan's Company • Charlotte, NC • 2h ago

Retail & Hospitality

Immediately Hiring Merchandisers If you are interested in joining a growing company with popular retail brands such as Red Baron®, Tony's®, and Freschetta® pizza; Mrs. Smith's® and Edwards® desserts; bibigo® and Pagoda®...

2h ago

Go to Apply

Sales Associate - Apparel - Seasonal

Cabela's • Charlotte, NC • 6h ago

Retail & Hospitality

Charlotte, NC Part time R271683 POSITION SUMMARY: The Sales Outfitter performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

6h ago

Go to Apply

Retail Sales Manager

Harbor Freight Tools • Pineville, NC • 7h ago

Retail & Hospitality

186603BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in wh...

7h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Mount Airy, NC • 7h ago

Retail & Hospitality

186426BRJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you d...

7h ago

Go to Apply

Crew Member

Chipotle Mexican Grill • Charlotte, NC • 8h ago

Retail & Hospitality

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

8h ago

Go to Apply

Assistant Manager II

Family Dollar • New Bern, NC • 11h ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

11h ago

Go to Apply

barista - Store# 69991, US64 & NC258

Starbucks • Tarboro, NC • 15h ago

Retail & Hospitality

Job ID: 260087164 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

15h ago

Go to Apply

Retail Merchandiser - Walmart

Acosta Group • Hickory, NC • 20h ago

Retail & Hospitality

Retail Merchandiser - Walmart General Information Company: PRE-US Location: HICKORY, North Carolina, 28601 Ref #: 131749 Pay Rate: $ 15.00 Experience/skills and/or location may influence position wage rate Function: Merc...

20h ago

Go to Apply

SUITES KITCHEN EXPO- BANK OF AMERICA STADIUM

Compass Group, North America • Charlotte, NC • 21h ago

Retail & Hospitality

Levy Sector Position Title: [[title]] Pay Range : $21.00 to $21.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1586603 . The advertised program...

21h ago

Go to Apply

Food Operations Manager 2

Sodexo • Morrisville, NC • 1d ago

Retail & Hospitality

Sodexo Live!'s Airline Lounge Segment has an opportunity for a Food Operations Manager with our American Airlines Admirals Lounge in Raleigh Durham International Airport. An oasis away from the airport hustle at major ai...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)