911 Dispatcher

City Of Grand Junction • Grand Junction, CO • 2d ago

911 Dispatcher

**HIRING RANGE: $28.06 - $31.58/hourly Plus a $5,000 Hiring bonus for Laterals

About the Position: **

As a 911 Dispatcher with the Grand Junction Regional Communication Center, you will contribute to the safety of our community by receiving incoming calls and performing dispatching activities for police, fire, and ambulance services. If you would like to join an experienced emergency communications team that values its employees, offers training and advancement opportunities, and is committed to providing the highest quality of service, we invite you to apply today.

About the Grand Junction Regional Communication Center:

The Grand Junction Regional Communication Center (GJRCC) serves multiple highly-respected law enforcement and fire/EMS agencies that use state-of-the-art equipment and modern tactical response techniques to provide the highest level of service to the citizens of Mesa County, Colorado.

You'll be part of a team of professionals who work to improve the lives of those in their community. We are an IAED ACE-accredited center, and our training program is APCO-certified through the Agency Training Program Certification, and we work with national and state professional associations to equip us to serve our citizens. Finally, the GJRCC values its employees by providing paid training, a supportive culture, and opportunities for professional development and career advancement.

What You'll Do:

As the first contact point with the public via the 911 and non-emergent telephone and text lines, the 911 Dispatcher must obtain information from callers who are requesting police, fire, ambulance, and other emergency services.

Typical duties include:

Answering emergent and non-emergent calls for service while simultaneously recording information.

Calming, negotiating, advising, and otherwise communicating with the caller to obtain the necessary information to determine both the nature of the call as well as what resources to send.

Coordinating and relaying information and assistance requests to the appropriate law enforcement, fire, or emergency medical service agency.

To view the full Job Description, click here{rel="noopener noreferrer" target="_blank"}.

This position is a safety sensitive position, which means you will be subject to random drug screens due to the nature of the work performed.

What We're Looking For:

High School diploma or equivalent.

Type 3,000 kph (50 wpm).

Excellent interpersonal and communication skills.

Good moral character, judgment, and decision-making skills.

High attention to detail and ability to multi-task.

Ability to work varying shifts, including day, swing, graveyard, holidays, and weekends as assigned.

Ability to work required overtime when necessary.

Ability to pass a background investigation that meets all local, State, and Federal requirements.

Notice to Applicants:

In compliance with the Colorado Job Application Fairness Act, we kindly request that you do not include the dates of your education to include years of attendance or graduation on your application, resume or attachments.

Important Notice:

During the course of the application and hiring process, you will be asked to disclose information about your past activities. The below list of critical admissions, which may be cause for disqualification from employment with the Grand Junction Regional Communication Center, is provided to Background Investigators, Computerized Voice Stress Analysis (CVSA) Technicians, and others involved in the recruitment process. It is important that you be completely honest and forthright about this history. While a critical admission may or may not disqualify an applicant from a job, discovery of misleading or deceitful information provided by the applicant is immediate cause for disqualification.

Any felony investigation or conviction

Any conviction for a crime of violence, specifically assaults, domestic violence, etc.

Any conviction for a "hate crime" such as ethnic intimidation

Perjury conviction

Any theft conviction regardless of value of item

Theft from current employer or a previous employer

History of/current drug use

Current alcohol abuse

An alcohol or drug conviction including but not limited to DUI/DWAI, depending on recency

Hit and run accident conviction

Being under or having been under driving restraint, cancelation, suspension or revocation of driving privileges in Colorado or any other state

Please note: The listed critical admissions are not the exclusive basis for disqualification. The City reserves the right to disqualify any applicant who may or may not have any one or all of the foregoing admissions.

Testing Process:

Initial Skills Testing

Panel Interview

Sit-a-long

Computerized Voice Stress Analysis (CVSA)

Fingerprinting

Suitability/Psychological Evaluation

Background Investigation

Executive Interview

Pre-Employment Drug Screen

Hearing/Color Blindness Exam

Recruitment Timeline:

**Please note that each step is contingent upon successful completion of the prior step. This is a tentative timeline that is subject to change.

Oral board interviews will take place during on November 17, 2026, December 1, 2026, and December 17, 2026.

Oral board interview weeks include suitability interviews and testing as well Computer Voice Stress Analysis (CVSA) and fingerprinting to obtain a criminal history.

Executive interview dates tentatively scheduled for:

February 8, 2027, and February 18, 2027

All final offers for the Academy, will be tentatively extended no later than March 12, 2027 (earlier applicants could receive final offers prior to this date.)

911 Dispatcher Academy is scheduled to begin on March 29, 2027. This will be the job start date.

Cindy Casteel, Communications Center Manager, is available to discuss the position more in detail and to answer questions. She can be reached by calling (970) 549-5404 or by emailing Cindyd@gjcity.org{rel="noopener noreferrer" target="_blank"}.

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