Business Operations Manager, Enterprise Sales

Dow Jones & Co. • New York, NY • 1h ago

Dow Jones & Co. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you. Dow Jones, Making Careers Newsworthy All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put Reasonable Accommodation in the subject line. NYC - 1211 Ave of the Americas Full timeJobReq53512 Job Description: About the Role The Business Operations Manager is the enablement, automation, and project execution engine of the Enterprise commercial team. This role is responsible for the systems documentation, training infrastructure, and cross-functional support frameworks that empower the sales team to scale the Dow Jones suite of products (The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Financial News, and Private Equity News). As the operations team's AI leader, you will integrate transformative generative AI tools, build internal conversational chatbots, and deploy automated agents to optimize day-to-day operations. You will act as the ultimate point person for operational knowledge, own the onboarding journey for new team members, and project manage the account setup lifecycles for strategic new clients to ensure clean, efficient execution from day one. You will work in our Midtown Manhattan office 3 days each week. You Will 1. AI Innovation & Automation Architecture Serve as the functional leader for generative AI tools within the operations ecosystem, identifying manual process bottlenecks and deploying tools to automate them. Build, train, and maintain data-driven internal chatbots and conversational assistants that provide the sales team with instant, accurate answers to complex workflow and system questions. Deploy AI agents and workflows to analyze internal operational data, extract insights, and dynamically update knowledge base files. 2. Process Standardization & Knowledge Management Author highly detailed Standard Operating Procedures (SOPs) and comprehensive process manuals across all areas of the business to ensure standard operational workflows are documented and maintained. Build, structure, and scale a centralized team knowledge base to ensure sales and supporting departments operate from an identical source of truth. Design and embed structured validation checklists into the workflow to ensure all compliance criteria are met before deals are handed off to external departments. 3. Strategic Client Onboarding & Project Management * Function as th

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