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Customer Service Representative

Aston Carter • Sparta, TN • 8h ago

Location: Chattanooga, TN

Job Type: Full-Time

Education: Associate Degree Required

Position Overview

We are seeking a professional and customer-focused Customer Service Representative to join our team. This position will serve as the primary point of contact for customers, assisting with inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced environment.

Key Responsibilities

Respond to customer inquiries via phone, email, and other communication channels.

Resolve customer concerns and provide timely, accurate solutions.

Process customer requests, orders, and account updates.

Maintain accurate customer records and documentation.

Collaborate with internal departments to address customer needs and resolve issues.

Follow up on outstanding requests to ensure customer satisfaction.

Provide professional, courteous service while maintaining a customer-first mindset.

Qualifications

Required

Associate degree required.

1+ years of customer service, administrative support, or related experience.

Strong verbal and written communication skills.

Proficiency in Microsoft Office (Outlook, Word, and Excel).

Excellent organizational, problem-solving, and multitasking abilities.

Ability to work independently and as part of a team.

Preferred

Experience with CRM or customer management systems.

Experience in a business-to-business (B2B) customer service environment.

Benefits

Competitive compensation

Medical, dental, and vision insurance

Paid time off and holidays

Career growth and development opportunities

Job Type & Location

This is a Contract to Hire position based out of Chattanooga, TN.

Pay and Benefits

The pay range for this position is $20-22/hr based on experince.

Job Type & Location

This is a Contract to Hire position based out of Chattanooga, TN.

Job Type & Location

This is a Permanent position based out of Sparta, TN.

Pay and Benefits

The pay range for this position is $120000.00 - $140000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Yearly bonuses depending on production and company performance - Total Rewards Package - Growth Opportunities - Competitive Pay -Flexible Work Schedule

Job Type & Location

This is a Permanent position based out of Sparta, TN.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Sparta,TN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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