Customer Service Assistant

ProAmpac Holdings, Inc. • Franklin Park, IL • 3h ago

Pay or shift range: $22 USD to $25 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

ProAmpac is seeking a Customer Service Assistant to join our Franklin Park, IL team!

This is an excellent opportunity for someone who enjoys working with details, learning new systems, and collaborating across departments while building a career with a global packaging organization.

Location: ProAmpac's Franklin Park, IL Production Site

Hours: 7:30am - 3:30pm

Wage: $22-$25/hour (based on experience)

Why ProAmpac:

ProAmpac is a global leader in flexible packaging, driven by our core values of Impact, Involvement, Integrity, Innovation, and Intensity.

We invest in our people with a comprehensive benefits package, including multiple medical, dental, and vision plan options, a 401(k), and generous paid time off. Our collaborative culture and commitment to continuous improvement create opportunities for motivated individuals to learn, contribute, and grow their careers.

Position Summary:

The Customer Service Assistant supports our sales services teams through accurate data entry, document management, and maintenance of customer and product information. This role helps ensure purchase orders and sales-related transactions are recorded correctly to support order fulfillment, billing, and efficient daily operations.

Working closely with Customer Service, Customer Operations, Sales, and Quality , this individual helps maintain reliable records, gather information, and support data-related projects and system improvements.

Essential Duties and Responsibilities

Accurately enter purchase orders, customer details, product information, and transaction data into applicable systems.

Organize and maintain electronic sales documents so records are complete and easily accessible.

Set up new items in the enterprise resource planning (ERP) system , including product attributes, inventory categories, and other required details.

Maintain customer databases by updating contact information and transaction histories.

Review entered data for accuracy, completeness, and adherence to company standards and policies.

Gather and provide information across systems and platforms to support internal requests and workflows.

Collaborate with Customer Service, Customer Operations, Sales, and Quality to obtain information and support daily business needs.

Assist with special projects involving data management, reporting, and system enhancements .

Protect the confidentiality of customer and company information.

Perform other duties as assigned.

Qualifications & Skills

High school diploma or GED required.

Experience in data entry, administrative support, customer service, or a related field is helpful; candidates interested in learning are encouraged to apply.

Experience using Microsoft Office applications , with an emphasis on Excel, Word, PowerPoint, and Outlook.

Strong attention to detail and accuracy when entering and reviewing information.

Strong organizational skills and the ability to maintain clear, accessible records.

Comfortable learning new systems and following established processes.

Collaborative and responsive, with the ability to work effectively across departments.

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