Life, Annuity & Group Benefits Operations Consultant - Manager

PwC • Buffalo, NY • 6h ago

The Opportunity

As a Life, Annuity & Group Benefits Operations Consultant - Manager you will lead client service work across operating model design, process improvement, data exchange and conversion, in-force book management, and insurance platform implementation within our Advisory practice. As a Manager you will guide teams, coach junior staff, manage workstreams, and use sound judgment to address complex issues while balancing timelines, quality, and client needs. In this role at PwC, you will help life, annuity, and group benefits organizations modernize core operations, data, and technology across the value chain, with opportunities to support finance, actuarial, reporting, analytics, and broker distribution initiatives.

Responsibilities

Leading client service workstreams across life, annuity, and group benefits operations initiatives

Managing project plans, timelines, budgets, and deliverables for operating model and process improvement efforts

Guiding teams through business process optimization, process redesign, and root cause analysis

Developing solutions for policy administration, claims, servicing, and book of business management activities

Applying data and analytics to support conversion planning, reporting, and operational decision making

Reviewing cloud-based and AI-enabled platform implementations across insurance operations environments

Coaching team members on customer service, service delivery models, and client issue resolution

Building relationships with client leaders to assess operational challenges and identify improvement opportunities

Coordinating work across finance, actuarial, investments, reporting, and data exchange activities

Promoting use of digital tooling and process modeling to improve scalability and service performance

What You Must Have

At least a Bachelor's degree

At least 6 years of experience

What Sets You Apart

Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance

Leading client service operations across life, annuity, or group benefits

Managing process redesign, service delivery, and operating model improvements

Applying business process modeling, root cause analysis, and analytics

Coaching teams while navigating ambiguity and shifting priorities

Using digital tooling, AI fluency, and data-driven decision-making

Working in insurance operations with policy, claims, or servicing knowledge

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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