Customer Care Finance Manager

Public Storage • Frisco, TX • 4h ago

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the world's largest owner and operator of self-storage facilities. With thousands of locations across the United States and Europe and more than 170 million net rentable square feet, we are also among the largest landlords globally.

Recognized as a Great Place to Work by the Great Place to Work Institute, Public Storage is a member of the S&P 500 and FT Global 500. Our common and preferred stock is traded on the New York Stock Exchange.

As the nation's leading self-storage provider, we are known for our iconic orange doors and our commitment to delivering simple, reliable storage solutions to millions of customers.

Job Description

The Customer Care Finance Manager will own key areas of financial planning, forecasting, modeling, reporting, and analysis for the Customer Care organization.

Reporting to the Director of Customer Care & Ancillary Business Finance , this role will analyze financial and operational performance, identify key drivers and trends, and provide recommendations to support business decisions across labor, productivity, vendors, technology, revenue, and customer experience .

The role will work closely with Customer Care, Workforce Management, and Operations to understand business performance and translate operational activity into financial impact. This includes supporting AI, automation, and technology initiatives through financial modeling, business cases, and ROI analysis.

The Manager will lead financial workstreams and projects , while working with the Director, Customer Care, and the broader Finance team on priorities and strategic initiatives.

What You'll Do

Own FP&A: Prepare and maintain budgets, forecasts, financial models, reporting, and analysis for Customer Care

Analyze performance: Review financial and operational results, investigate variances, identify trends, and quantify key business drivers

Partner with Operations: Work with Customer Care, Workforce Management, and Operations to understand volume, staffing, productivity, revenue, and cost drivers

Support decision-making: Evaluate staffing needs, vendor costs, operational changes, and other business initiatives from a financial perspective

Develop business cases: Build financial models and ROI analyses for AI, automation, technology, and other initiatives

Improve reporting and processes: Enhance financial models, dashboards, reporting, and planning processes to improve efficiency, consistency, and scalability

Manage projects: Lead assigned projects and deliverables, coordinate with cross-functional partners, and drive work through completion

Communicate results: Present financial analysis, key findings, and recommendations to business stakeholders and Finance leadership

Qualifications

What We're Looking For

7+ years of experience in FP&A, finance, or a related field

Bachelor's degree in Finance, Accounting, Economics, or a related field required

Strong financial modeling, forecasting, and analytical skills with advanced Excel proficiency

Ability to analyze financial and operational data and clearly explain the drivers behind results

Strong communication and collaboration skills with both Finance and non-Finance stakeholders

Ability to manage multiple priorities and take ownership of projects and deliverables

Strong problem-solving skills and attention to detail

Experience with SQL, Power BI/Tableau preferred

Experience partnering with customer operations or workforce management is a plus

Some travel may be required

Additional Information

One of our core values is working as OneTeam. We believe in the value of in-person collaboration while recognizing the importance of flexibility. Public Storage teammates are expected to work in the office five days per week, with the option to use up to three flexible remote-work days each month.

Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.

We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.

Similar Jobs

Accounts Receivable Analyst

Deloitte • Westlake, TX • 1h ago

Finance, Accounting & Banking

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Accounts Receivable Analyst, you will have the ability to share new ideas and collaborate on pr...

1h ago

Go to Apply

Analyst, Accounts Receivable

RTX Corporation • Richardson, TX • 1h ago

Finance, Accounting & Banking

Date Posted: 2026-10-29 Country: United States of America Location: US-TX-RICHARDSON-C07 ~ 1707 Cityline Dr ~ CITYLINE C07 Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. ci...

1h ago

Go to Apply

Sr. Accountant

Robert Half • Garland, TX • 1h ago

Finance, Accounting & Banking

Description We are looking for an experienced Sr. Accountant to join a team in Garland, Texas on a Contract basis. This position will oversee core accounting activities, produce reliable financial reporting, and support...

1h ago

Go to Apply

Sr. Accountant

Robert Half • McKinney, TX • 2h ago

Finance, Accounting & Banking

Description We are looking for an experienced Sr. Accountant to join an aerospace organization in McKinney, Texas on a Contract basis. This position will take a lead role in coordinating the external audit, acting as the...

2h ago

Go to Apply

Global Liquidity Finance - Senior Associate

JPMorgan Chase • Plano, TX • 4h ago

Finance, Accounting & Banking

Global Liquidity Finance - Senior Associate Plano, TX, United States Job Information Job Identification 210803434 Job Category Financial Analysis Business Unit Asset & Wealth Management Posting Date 10/30/2026, 01:17...

4h ago

Go to Apply

Supply Chain Finance Compliance Specialist - P3 - (Hybrid)

RTX Corporation • McKinney, TX • 4h ago

Finance, Accounting & Banking

Date Posted: 2026-10-29 Country: United States of America Location: US-TX-MCKINNEY-513WA ~ 2501 W University Dr ~ WING A BLDG Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: The...

4h ago

Go to Apply

Lead Analytics Consultant - Compensation Market Pricing

Wells Fargo • Irving, TX • 5h ago

Finance, Accounting & Banking

Job Description: Lead enterprise compensation analytics with a focus on Compensation Market Pricing, external benchmarking, and the technology and data solutions that support these capabilities. This role designs and del...

5h ago

Go to Apply

Treasury Sales Associate -Emerging Middle Market

JPMorgan Chase • Plano, TX • 5h ago

Finance, Accounting & Banking

Treasury Sales Associate -Emerging Middle Market Plano, TX, United States Job Information Job Identification 210804925 Job Category Relationship Sales Business Unit Commercial & Investment Bank Posting Date 10/29/202...

5h ago

Go to Apply

Manager, Data Scientist -Financial Services- Pricing

Capital One • Plano, TX • 8h ago

Finance, Accounting & Banking

Manager, Data Scientist -Financial Services- Pricing Data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical...

8h ago

Go to Apply

Accounts Receivable Clerk

Robert Half • Addison, TX • 12h ago

Finance, Accounting & Banking

Description We are looking for an Accounts Receivable Clerk to support customer account activity and payment-related inquiries for a Long-term Contract opportunity based in Addison, TX. This role focuses on resolving inv...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)