Front Office Manager

Hyatt • New York, NY • 1h ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

Responsible for short and long term planning and the management of the hotel's Front Office operations

Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Maintain guest room inventory

Coach and counsel employees to reflect Hyatt Service Standards and Procedures

Perform all tasks of a Front Office Staff as needed to facilitate service

Ensure all operations and cash handling are done per policies and procedures

Maintain excellent communication with the housekeeping department

Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas

Analyze, investigate, and resolve guest complaints

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

Insures proper staffing levels for customer service goals

Coach and counsel employees to reflect Hyatt service standards and procedures

Union management experience preferred.

Qualifications:

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds

4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

With opening hotels, previous hotel pre-opening experience preferred

Service oriented style with professional presentations skills

At least 2 years progressive management experience within the Rooms Division of a hotel

Hotel/Hospitality degree an asset

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English

Must be proficient in Microsoft Word and Excel

Must have excellent organizational, interpersonal and administrative skills

Union management experience preferred.

Primary Location: US-NY-New York City

Organization: Dream Midtown

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: NEW015844

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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