Litchfield
Full time
REQ-2026-4526
Midwest Bus Sales Inc
The Operations Manager develops business through, customers, both internal and external to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of the service department employees in performing repairs, including meeting time schedules and productivity levels and maintaining high quality standards. Maintains all OSHA/EPA regulations.
Location: Litchfield, IL Pay: $70,000-$75,000 annually Schedule: Monday-Friday, 7:30 AM-5:30 PM; occasional evenings and weekends Job Type: Full-Time, Exempt
Midwest Bus Sales is hiring a Service Operations Manager to lead our service department in Litchfield, Illinois.
As the largest Thomas Built Bus dealer in the United States, Midwest Bus Sales supports customers through bus sales, parts, and service. This leadership role combines shop operations, technician management, customer relationships, and service department performance.
Why Leaders Join Midwest Bus Sales
$70,000-$75,000 annual salary
Monday-Friday schedule, with occasional evenings and weekends
Opportunity to lead service operations and develop a skilled shop team
Work with service, parts, sales, and dealership leadership
Career growth in an established commercial vehicle dealership network
Benefits & Perks
Medical, dental, and vision insurance
401(k) with company match
3 weeks / 120 hours of PTO in your first year
9 paid holidays annually
Disability and life insurance
Company-sponsored lunches and events
The Job
You'll oversee day-to-day service department operations, keeping repair work on schedule, supporting technicians, improving shop productivity, and delivering quality service that builds lasting customer relationships. You'll also be accountable for service department goals, costs, and profitability.
What You'll Do
Lead, hire, train, motivate, and evaluate service department employees; typically supervise six or more team members
Plan and prioritize technician workloads, repair schedules, productivity, and vehicle completion timelines
Review technician time records, efficiency reports, and service performance; provide weekly reporting
Set department goals, monitor expenses and profitability, and identify opportunities to grow service business
Meet with customers, prepare repair estimates, develop service relationships, and address concerns promptly
Coordinate with parts, office, sales, and management teams to keep repairs and customer commitments on track
Oversee repair documentation, warranty claim processing, work-order closure, and final billing
Inspect completed work for quality, reduce repeat repairs, and maintain service standards
Maintain service tools, vehicles, and a clean, organized, safe shop environment
Ensure compliance with applicable OSHA, EPA, and other safety and regulatory requirements; report accidents promptly
What We're Looking For
At least 5 years of service supervisory experience, including repair estimating; dealership experience preferred
At least 7 years of heavy-duty truck, equipment, and/or body shop technician experience
High school diploma or equivalent; business degree preferred
Valid driver's license and driving record that meets company requirements
Ability to lead and motivate technicians, manage shop workflow, and meet department targets
Strong customer service, communication, problem-solving, organization, and time-management skills
Comfort with service reporting, repair documentation, and basic computer systems
Ability to work in an active service shop and visit customer locations as needed
Build Your Career with Midwest Bus Sales
Since 1979, Midwest Bus Sales has provided bus sales, parts, and service support to customers across its markets. Midwest Bus Sales is the largest Thomas Built Bus dealer in the United States, with a network of locations supporting customers throughout the region.
At Midwest Bus Sales, our values guide how we work every day:
We Care. We Do the Right Thing. We Collaborate. We Have Fun.
Ready to Get Started?
If you have a strong heavy-duty service background and enjoy leading people, improving shop performance, and building customer relationships, we want to hear from you.
Apply today to join the Midwest Bus Sales team in Litchfield, IL.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.
Why Beacon Mobility
We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.
Who we are
Safe, reliable transportation for 100 Years
Customized mobility solutions
Serving students, patients, and 1,500+ communities
Nearly 20,000 employees strong
What we do best
People First
Safety Always
School Bus & Special Education
Paratransit
Non‑Emergency Medical
Alternative Student Transportation
Why it matters
Transportation creates opportunity
Mobility builds independence
Every Ride Matters
