Customer Service Representative

Robert Half • Summerville, SC • 3h ago

Description We are looking for a Customer Service Representative to join a busy utilities and infrastructure team in Summerville, South Carolina. This contract-to-permanent opportunity is well suited for someone who enjoys helping customers, managing several priorities at once, and keeping front-office operations running smoothly. In this role, you will support walk-in visitors and phone inquiries while building the knowledge needed to work independently after a structured training period.

Responsibilities:

Welcome customers at the front counter and provide attentive support for service-related questions and requests.

Handle incoming calls and respond to outbound follow-ups to resolve issues, share updates, and coordinate next steps.

Enter customer information, service details, and transaction records accurately into internal systems.

Manage email communication in a clear and timely manner, ensuring customer concerns are addressed appropriately.

Schedule appointments and coordinate service-related activities based on customer needs and team availability.

Prioritize multiple tasks throughout the day while maintaining accuracy and a positive customer experience.

Work closely with other front-desk team members to keep daily operations organized and responsive.

Learn department procedures and service processes during training to become fully self-sufficient in the role. Requirements - Previous experience in customer service, call center support, or a front-desk environment.

Strong ability to multitask, stay organized, and adjust priorities in a fast-paced setting.

Comfortable handling inbound calls, customer inquiries, and in-person interactions professionally.

Accurate data entry skills with attention to detail in records and order-related information.

Proficiency with Microsoft Word, Microsoft Excel, and standard office computer applications.

Clear written and verbal communication skills for phone and email correspondence.

Ability to learn new systems and processes within a structured training period. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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