Guest Service Agent - n/a

Kimpton Hotels & Restaurants • San Francisco, CA • 8h ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!

Some of your responsibilities include:

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Submit all lost & found articles accompanied by a completed lost & found report.

Familiar with all fire and emergency procedures.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What You Bring

High school diploma or general education degree (GED) required.

Previous experience in a Front Desk or customer-facing role is preferred.

Knowledgeable of the immediate area, services, attractions, and events.

Flexible schedule; must be able to work evenings, weekends, overnights, and holidays.

Work well under pressure, dealing with many arrivals and departures within a short period of time.

Self-starter and comfortable handling situations and finding solutions on their own at times.

Familiar with hotel systems and operations, and the ability to enter in information accurately.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Product Operations & Insights Manager

LiveRamp • San Francisco, CA • 3h ago

Management & Administrative

Employment Type: FullTime Location Type: OnSite Department: Product Strategy & Operations LiveRamp is shaping the future of responsible data collaboration between the world's leading brands, retailers, financial serv...

3h ago

Go to Apply

Mobility Programmatic Operations Manager, Uber Advertising

Uber • San Francisco, CA • 4h ago

Management & Administrative

About the Role In this role as a Mobility Programmatic Operations Manager, you will support Uber's Advertising business by collaborating with brands and agencies to activate Self-Service programmatic guarantees and priva...

4h ago

Go to Apply

Operations Manager (US External Affairs)

Genentech • South San Francisco, CA • 4h ago

Management & Administrative

The Position Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Acc...

4h ago

Go to Apply

Supply Chain Operations - Life Sciences Manufacturing Quality - Manager

EY • San Mateo, CA • 5h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

5h ago

Go to Apply

Supply Chain Operations - Life Sciences Manufacturing Quality - Manager

EY • San Francisco, CA • 5h ago

Management & Administrative

5h ago

Go to Apply

Regional Sales Manager, US West

Danaher Corporation • San Francisco, CA • 5h ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Pall Corporation, one of Danaher's 15+ operating companies, our work saves...

5h ago

Go to Apply

Regional Sales Manager, US West

Danaher Corporation • Oakland, CA • 5h ago

Management & Administrative

5h ago

Go to Apply

Regional Sales Manager, US West

Danaher Corporation • South San Francisco, CA • 5h ago

Management & Administrative

5h ago

Go to Apply

Automation Sales Manager

EMCOR Group • San Leandro, CA • 5h ago

Management & Administrative

About Us We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source...

5h ago

Go to Apply

Senior Manager, Supply Chain - CMO Management & Project Management

BeOne Medicines • Emeryville, CA • 5h ago

Management & Administrative

The Senior Manager, Supply Chain CMO Management & PM will own and enable the communication, coordinate tasks between the contract manufacturers (CMO) and the functions within the company to meet contract's deliverabl...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)