Job Title: Administrative Support / Customer Service RepresentativeJob Description
This onsite Administrative Support / Customer Service Representative role provides frontline support to customers at an auction yard office. You handle walkin clients, phone calls, and mail inquiries, assist with paperwork and order processing, and perform a variety of clerical and data entry tasks that keep daily operations running smoothly. The position is fully onsite in an office setting and works closely with a small, collaborative team.
Responsibilities
Provide professional customer support through mail, telephone, and inperson interactions, ensuring a positive experience for walkin clients.
Assist walkin customers at the counter, helping them navigate requests, complete forms, and understand required paperwork.
Process customer orders and assignments accurately, entering data into internal computer systems in a timely manner.
Reference pricing and delivery information to answer customer questions and support their purchasing decisions.
Respond to customer inquiries and requests, resolving issues or directing them to the appropriate team member as needed.
Set up new customer records and maintain existing customer information, ensuring data is accurate and up to date.
Perform general clerical duties, including word processing, filing, and other administrative tasks to support office operations.
Prepare paperwork for auction day, securing necessary approvals and ensuring all documents are complete and organized.
Assist with various office duties as needed to support overall branch operations and team efficiency.
Collaborate with customer service, dispatch, title clerks, and supervisory staff to ensure smooth workflow and consistent service.
Essential Skills
Prior administrative experience in a role requiring strong attention to detail.
Demonstrated good job tenure, showing reliability and commitment in previous positions.
Proficient computer skills, including use of email, Excel, and basic computer functions.
Ability to perform accurate data entry into internal computer systems.
Experience using Microsoft Office applications for word processing and related tasks.
Strong organizational skills for managing paperwork, files, and customer records.
Clear and professional communication skills for phone, email, and inperson customer interactions.
Ability to work onsite in an office environment and support daily operational needs.
Additional Skills & Qualifications
Prior experience in a customerfacing role, such as customer service or front desk support.
Comfort working at a front counter assisting walkin clients with forms and requests.
Ability to collaborate effectively with a small office team that includes customer service, dispatch, and title clerks.
Work Environment
This role is fully onsite in an office setting located within an auction yard. The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a onehour lunch break. You work as part of a closeknit team of approximately nine people, including supervisory staff, customer service representatives, dispatch personnel, and title clerks. The environment is fastpaced and customerfocused, with frequent walkin traffic and ongoing phone and mail communications. Daily work involves using computers, internal systems, email, Excel, and Microsoft Office for data entry, word processing, and documentation. Officeappropriate attire is expected to maintain a professional appearance when interacting with customers and colleagues.
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Indianapolis, IN.
Application Deadline
This position is anticipated to close on Oct 30, 2026.
Workplace Type
This is a fully onsite position in Indianapolis,IN.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
