Product Support Advisor - Food Manufacturing

Sysco • Hampshire, IL • 3h ago

Supports the Buckhead | Newport Meat & Seafood companies merchandising departments by driving local category initiatives and maintaining consistent communication across vendors, sales, and merchandising. This role focuses on efficient order fulfillment, code management, inventory oversight, and proactive sales support. PSA will act as a first point of contact for B|N Sales and USBL merchandising questions, while also providing backup support to the Merchandising team and contributing to company goals including: product assortment updates, promotional execution, category transitions, master data management and product standardization.

FULL TIME ONSITE IN HAMPHIRE ILLINOIS

Primary Areas of Responsibility

Vendor & Sales Liaison

Serve as point of contact with key vendors/suppliers

Communicate regularly with Merchandisers, Suppliers, Brokers, and Sales on all vendor-related issues

Direct line of contact for local sales and communicate with and assist Sales on all Merchandising related issues

Support sales team inquiries regarding product availability, pack changes, substitutions, pricing, or other product related questions

Manage broker relationships and support supplier negotiations when needed

Merchandising & Category Support

Drive local category initiatives and support merchandising team with transitions and promotional activities

Actively support the implementation of national and local merchandising strategies

Facilitate category training alongside Merchandisers and act as SME on USBL-related questions

Participate in the execution of earned income programs and local marketing efforts

Code Management & Data Accuracy

SME on MPC and Code/SUPC creation that are aligned with B|N Master Data guidelines

Standardize and maintain accurate item descriptions across B|N Region systems

Assist Merchandisers with code setup and transitions

Operational Oversight

Manage freeze-by reports and 270+ sales/inventory tracking to ensure proactive communication and depletion

Identify aging or slow-moving inventory and coordinate returns or sales strategies with vendors

Serve as a backup to Merchandiser, maintaining familiarity with all vendors and categories under Merchandising

Key Meetings

Regional Merchandising Dept. / Market Calls

Commodity Calls

Broker & Supplier Reviews

Performance Reviews

Role Requirements

Location: On-site at Buckhead - Hampshire IL

Travel: 5% or as needed

Skills & Abilities

Strong Excel skills preferred

Ability to manage conflict and communicate clearly across departments

Proactive, solution-oriented approach to identifying and resolving issues

Able to adapt to change and work cross-functionally

Knowledge of merchandising systems and category transitions

Strong organizational and time management skills

Experience with foodservice, retail, or distribution environments preferred

What Success Looks Like

Accurate, timely communication with vendors, brokers, and Sales

Flawless execution of product transitions, promotions, and marketing events

Reduction in product freezes and aging inventory issues

Sales team confidence in Merchandising process and data

Cross-regional alignment on product codes, descriptions, and vendor support

Effective backup support to key Merchandising personnel

Development toward future Merchandising role

LI-GR1

LI-ONSITE

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Sysco

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