Position Summary...
Role Summary
The Senior Manager, Operational Knowledge. This leader will establish and advance a modern operational knowledge management capability across Walmart's Grocery Network, ensuring associates and leaders have access to accurate, trusted, and practical guidance to perform their work safely, consistently, and effectively. Working across Operations, functional teams, field subject-matter experts, initiative teams, and publishing partners, this leader will strengthen how operational knowledge is created, governed, accessed, and sustained to support operational excellence and the adoption of new ways of working.
About the Team
The Center of Excellence team partners with enterprise and field teams to translate operational needs, projects, and strategic initiatives into capabilities that are ready for the field. We develop operational guidance, role-specific learning, and readiness mechanisms that help associates and leaders perform their work consistently and adopt and sustain new ways of working across the Grocery Network.
What you'll do...
Role Summary
The Senior Manager, Operational Knowledge. This leader will establish and advance a modern operational knowledge management capability across Walmart's Grocery Network, ensuring associates and leaders have access to accurate, trusted, and practical guidance to perform their work safely, consistently, and effectively. Working across Operations, functional teams, field subject-matter experts, initiative teams, and publishing partners, this leader will strengthen how operational knowledge is created, governed, accessed, and sustained to support operational excellence and the adoption of new ways of working.
About the Team
The Center of Excellence team partners with enterprise and field teams to translate operational needs, projects, and strategic initiatives into capabilities that are ready for the field. We develop operational guidance, role-specific learning, and readiness mechanisms that help associates and leaders perform their work consistently and adopt and sustain new ways of working across the Grocery Network.
What You'll Do
Design scalable approaches to organizing, accessing, and applying operational knowledge using technology and field feedback to enhance user experience.
Establish content lifecycle standards, governance, ownership, and accountability.
Manage the content register, review calendar, portfolio reporting, and content risks.
Partner with functional owners and field experts to ensure guidance is accurate and practical.
Develop operational guidance, including Better Way Guides (BWGs), playbooks, and job aids for initiatives supported by the team.
Integrate knowledge requirements into initiative planning, pilots, deployment, and sustainment.
Measure content health, usability, and effectiveness to continuously improve operational resources.
What You'll Bring
Experience building or transforming knowledge management capabilities in complex organizations.
Leadership experience in operational documentation, content governance, process management, or related functions.
Ability to translate complex processes into clear, practical operational guidance.
Strong writing, editing, information architecture, and facilitation skills.
Experience developing operational guides, playbooks, and other practical resources.
Proven ability to influence stakeholders, establish accountability, and resolve competing priorities.
Experience establishing performance measures, managing content portfolios, and communicating risks.
Knowledge of retail logistics, supply chain, distribution, field operations, or continuous improvement.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications
Bachelor's degree in Logistics, Supply Chain, Business, or related field and 4 years' experience in logistics, distribution, transportation, or related
area OR 6 years' experience in logistics, distribution, transportation, or related area.
2 years' experience with advanced functionality of Microsoft Office.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Dispatch, Fleet Management, Network Analysis, Retail Logistics Operations
Masters: Business, Masters: Logistics, Masters: Supply Chain
Project Management - Project Management Professional - Certification, Six Sigma - Certification
Primary Location...
805 Respect, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
