Manager, Airport Lounge Construction (New Builds)
The Role
The Airport Lounge Design & Construction team is seeking a Construction (New Builds) Manager to lead the execution of our large-scale airport lounge projects. You will manage innovative hospitality concepts and branded environments while driving approvals, timelines, and budgets for assigned locations. You will be joining a dynamic, highly skilled, and forward-thinking team that you will need to complement and challenge.
This role focuses on the tactical delivery of ground-up new builds and major expansions. Under the guidance of the CM Program Lead, you will ensure seamless delivery from concept through completion, culminating in a structured handover to Operations and the Special Projects team. You will also serve as a primary point of contact between internal cross-functional teams (such as Design & Construction, Operations, Finance, and Guest Experience) for your assigned active construction sites.
The ideal candidate will have extensive experience coordinating with Architects/Engineers, Building Departments & Codes Officials, and General Contractors & Construction Managers. Airport and aviation experience is a plus. The candidate will be responsible for ensuring that the design and experience align to customer experience strategy and priorities.
This position will report directly to the Airport Lounge Construction Program Lead.
Key Responsibilities
Manage project timelines and CapEx budgets for assigned new-build locations through the Construction Documentation and Construction Administration phases.
Drive projects to Substantial Completion and Certificate of Occupancy, executing a formal handover process to the Guest Experience and Special Projects teams for Day 2, operations, and facility maintenance.
Execute project-level compliance with direct procurement models and AIA Guaranteed Maximum Price (GMP) contracts following program leadership direction.
Track and review change orders, maintain daily budget adherence for assigned projects, and escalate financial true-ups and closeout documentation to the CM Program Lead for final approval and execution.
Compile project-level data and metrics to support portfolio wide executive reporting and MBRs.
Monitor and provide oversight of construction management activities including budget tracking, change management, and quality control to identify risks and mitigate and/or escalate as needed; manage complex up and downstream project impacts.
Lead site-level project delivery within an established governance framework, implementing the program-wide construction standards, standard operating procedures (SOPs), and approval gateways.
A great candidate will have:
Ability to confidently and clearly communicate project progress/milestones to internal teams and cross-functional stakeholders.
Solutions driven, with the ability to anticipate problems and proactively present multiple solutions to different audiences and drive consensus across teams.
Understanding of construction means and methods, cost, and milestones.
Proficiency in construction drawing, documentation and oversight.
This role will require approximately 40-50% travel.
This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location **.
Basic Qualifications**
Bachelor's degree in architecture, construction management, or related field.
At least 6 years of construction project management experience in hospitality, retail, or aviation environments.
At least 5 years of experience managing on-site General Contractors, sub-trades, and AIA contracts.
At least 3 years of experience partnering with architects, designers, contractors, and operators
Preferred Qualifications
7+ years of experience working with and sourcing architectural materials/finishes and furniture, fixtures and equipment.
Licensed Architect, NCARB/AIA, or PMP certification.
Experience managing external general contractors, architectural consultants, and field trade teams on active job sites.
Experience in high-visibility locations with challenging coordination of infrastructure, permitting, and vertical transportation.
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Manager, Project Management
Chicago, IL: $138,100 - $157,700 for Manager, Project Management
New York, NY: $165,700 - $189,200 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
