About the Role:
Join a dynamic team supporting a portfolio of facilities acrossGreater Charlotte North Carolina Area! As a CBRE Account Operations Manager ,you will lead facility operations, oversee maintenance management teams, andchampion safety and service excellence across assigned properties.
This role is ideal for professionals with a background in FacilitiesManagement, Property Management, Building Operations, or Commercial Real EstateOperations who thrive in a fast-paced environment and enjoy building strongclient and vendor relationships.
As part of CBRE's Contract Quality Management function, youwill be responsible for ensuring contractual commitments are met while drivingoperational efficiency, service quality, and customer satisfaction across theportfolio.
What Makes This Opportunity Attractive:
Remote based position with flexibility to work from your home office.(** Must reside within the region)
Company Vehicle provided!
Travel is required to visit sites throughout your region and strengthen relationships with local teams and stakeholders.
Opportunity to oversee a diverse portfolio of facilities while working with a world-class client.
Collaborative environment with the ability to make a direct impact on operational performance and client satisfaction.
Key Qualifications:
Experience managing facilities, properties, or building operations.
Strong leadership, communication, and client relationship management skills.
Strong electrical, plumbing, mechanical knowledge
Ability to oversee maintenance programs, vendors, safety initiatives, and operational performance.
Proven organizational skills with a focus on quality, compliance, and continuous improvement.
If you're a facilities or property management professionallooking for a flexible, remote opportunity with statewide impact, this is anexcellent chance to grow your career with an industry leader.
What You'll Do:
Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
Promote organizational capabilities and identify sale opportunities to potential clients.
Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
Manage ongoing cost saving and cost reduction initiatives
Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:
Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
FMP Certification is highly preferred
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
In-depth knowledge of Microsoft Office and Apple products. Corrigo experience is a plus.
Extensive organizational skills with a strong inquisitive mindset.
Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.
Applicants must be currently authorized to work in theUnited States without the need for visa sponsorship now or in the future
When you join CBRE, you become part of the global leader incommercial real estate services and investment that helps businesses and peoplethrive. We are dynamic problem solvers and forward-thinking professionals whocreate significant impact. Our collaborative culture is built on our sharedvalues - respect, integrity, service and excellence - and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.
Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
Internal advancement available after 6 month mark
Competitive Pay
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
