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Client Success Manager

RELX INC • United States, United States • 3d ago

Sydney

Australia - New South Wales (NSW)

Full time

R119088

LexisNexis Risk Solutions | IDVerse Australia | Hybrid in St Leonards (North Sydney)

Help shape the future of digital identity

At IDVerse, part of LexisNexis Risk Solutions, we're helping organisations build trust online through AI-powered identity verification and fraud prevention technology.

We're looking for a Client Success Manager to partner with customers after implementation, helping them realise measurable value from their investment while driving adoption, retention, and long-term growth. You'll become a trusted advisor, working closely with customers and internal teams to ensure success, minimise risk, and create exceptional customer experiences.

This is an exciting opportunity to join a fast-growing technology business at the forefront of digital identity, fraud prevention, and AI innovation.

What you'll be doing

Own customer relationships following go-live and become the primary point of contact for ongoing success

Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance

Build strong relationships with operational, technical, commercial, and executive stakeholders

Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)

Monitor customer health, identify risks early, and proactively address challenges

Support renewals by demonstrating value, outcomes, and business impact

Identify growth opportunities and partner with Sales on expansion initiatives

Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams

Coordinate issue resolution and maintain clear customer communication during incidents

Capture customer feedback, market insights, and success stories to help shape future product development

About you

You'll thrive in this role if you're commercially minded, customer-focused, and enjoy building long-term relationships while helping customers achieve meaningful business outcomes.

You'll bring:

5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment

Experience managing customer or account portfolios and driving retention outcomes

Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives

Experience supporting renewals, expansion opportunities, and revenue growth initiatives

A strong understanding of customer onboarding, enablement, and adoption best practices

Experience delivering customer workshops, training sessions, or product demonstrations

Strong problem-solving and escalation management capabilities

Excellent communication, presentation, and relationship-building skills

The ability to analyse customer data and translate insights into action

A proactive and highly organised approach with strong attention to detail

Why join us?

Join an industry leader in identity verification and fraud prevention technology

Work with innovative AI-powered solutions used by organisations globally

Partner with some of Australia's leading brands and technology teams

Collaborate with talented Product, Engineering, Sales, and Customer Success professionals

Be part of a high-growth business backed by the global strength of LexisNexis Risk Solutions

Access career development opportunities across a global organisation

Flexible working arrangements and a collaborative, supportive culture

About LexisNexis Risk Solutions

LexisNexis Risk Solutions helps organisations make better decisions through advanced analytics, data, and technology. IDVerse is its award-winning digital identity verification platform, helping businesses verify customers securely while reducing fraud and friction in the customer journey.

If you're passionate about customer outcomes, technology, and building trusted client relationships, we'd love to hear from you.

For more information visit: https://risk.lexisnexis.com/products/idverse

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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