Multi-Location Customer Service Specialist

The Sherwin-Williams Company • Salem, OH • 1d ago

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at stores within a 20 mile radius of Store #1070 located at 2262 E STATE ST UNIT B, SALEM OH 44460 2559

Ensure high levels of customer satisfaction through excellent sales service

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Build productive trust relationships with wholesale and retail customers

Process sales transactions accurately and consistently with policies and procedures

Follow and achieve sales goals on a monthly, quarterly, and yearly basis

Maintain precise work order files and formulas

Pull appropriate products from the sales floor or warehouse

Tint and mix products, as needed, to customer specifications

Stock shelves and set up displays

Clean store equipment

Load/unload delivery trucks

Assist in making deliveries, as needed

Maintain in-stock and presentable condition assigned areas

Remain knowledgeable on products offered and discuss available options

Comply with inventory control procedures

Suggest ways to improve sales

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted Driver's License

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

Have at least a High School diploma or GED

Have at least one (1) year of experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint-related products

Have previous work experience operating tinting and mixing equipment

Ability to read, write, comprehend, and communicate in more than one language

Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Emp

Similar Jobs

Security Officer Entry Screening

Allied Universal • Niles, OH • 1d ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Youngstown, OH • 6d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

6d ago

Go to Apply

Account Manager

Robert Half • Austintown, OH • 1w ago

Management & Administrative

Description Job Title: Account Manager Job Type: Contract-to-Hire Schedule: Monday-Friday 8am-5pm Work Location: Austintown, OH, Hybrid, 3 days on site, 2 days work from home (Training: roughly 1 month 100% on site) Pay...

1w ago

Go to Apply

Account Manager

Robert Half • Austintown, OH • 1w ago

Management & Administrative

1w ago

Go to Apply

Human Resource Manager (Full-Time)

Continuing Healthcare Solutions • Lisbon, OH • 3w ago

Management & Administrative

Job Descriptions: We are excited to announce we are now hiring a Human Resource Manager who will oversee HR at our CHS of Lisbon & CHS of Boardman facilities. Qualified candidates must have previous HR experience, pr...

3w ago

Go to Apply

Operations Manager

HPC Industrial • Youngstown, OH • 3w ago

Management & Administrative

Clean Harbors is looking for an Operations Manager Clean Harbors is looking for an Operations Manager to join our new data center services team. This individual will lead field operations for data center construction , s...

3w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Hubbard, OH • 3w ago

Management & Administrative

3w ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Hubbard, OH • 3w ago

Management & Administrative

3w ago

Go to Apply

Truck Driver - Elwood Dedicated Fleet

Roehl Transport • Boardman, OH • 5h ago

Trucking & Construction

This dedicated truck driving job offers no-touch freight (you're not loading or unloading). Drivers tend to stay on this fleet saying that work, home time and pay are like "clockwork". Your loads will mostly be pre-plann...

5h ago

Go to Apply

Electrician

PTC • Alliance, OH • 7h ago

Manufacturing & Warehouse

PTC is a leading manufacturer and marketer of welded and cold drawn mechanical steel tubing and tubular shapes, plated bar and tubing, and fabricated parts and precision components. We at PTC value our employees' health...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)