Customer Service Representative

Robert Half • East Syracuse, NY • 8h ago

Description We are looking for a Customer Service Representative to join a service-focused team in East Syracuse, New York. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing multiple requests throughout the day, and building strong working relationships across internal teams and external partners. In this role, you will support order activity, respond to product and availability questions, and help ensure customers receive timely, accurate updates. The position offers hands-on training and ongoing development within a collaborative environment that values accountability, quality, and continuous improvement.

Responsibilities:

Handle incoming customer interactions by phone, in person, and through online order channels, providing pricing, product availability, and order support.

Serve as a key point of coordination between customers, manufacturing partners, and local sales teams to keep requests moving efficiently.

Prepare quotes, process orders, and communicate updates using customer relationship and order management tools.

Develop working knowledge of product lines and related resources so you can address customer questions with accuracy and confidence.

Monitor stock status across factory and local office locations to help meet delivery expectations and recommend practical solutions when items are limited.

Maintain prompt follow-up with customers, ensuring responses or status updates are provided within established service timelines.

Support value-added offerings such as delivery options, assembly-related services, and required product documentation or certificates.

Use internal systems and service platforms to track requests, document customer information, and contribute to quality and process improvement efforts.

Participate in cross-training and team support activities to provide coverage where needed and strengthen overall service performance. Requirements - At least 1 year of experience in customer service, call center support, order entry, or a similar customer-facing role.

Strong verbal and written communication skills with the ability to interact professionally with customers, sales staff, and internal partners.

Ability to manage changing priorities, stay organized, and maintain accuracy while handling multiple tasks.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Comfortable working both independently and as part of a collaborative team environment.

High attention to detail and a dependable approach to follow-up, documentation, and service quality.

Ability to lift up to 40 pounds and hold a valid driver's license. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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