Summary The Facility Telehealth Technology Program manager works independently under the Connected Care Service Chief to manage Telehealth programs, including Home Telehealth, VA Video Connect, Clinical Video Technology, Store and Forward, and Secure Messaging. Ensures programs meet VHA/VISN standards, align with facility policies, and support strategic planning for coordinated patient care. Responsibilities The Veterans Health Administration (VHA) delivers care to Veterans across institutional and non-institutional settings, including VAMCs, CBOCs, outpatient clinics, Vet Centers, and Veteran homes. Telehealth expands access by using synchronous, asynchronous, and remote monitoring technologies, along with My HealtheVet, Secure Messaging, and mobile apps. These tools support VHA's mission to provide high-quality, Veteran-centered, proactive, and personalized care. Telehealth programs follow VHA and VISN standards to improve access, enhance services, and support strategic goals across facilities. Advancements in telecommunications continue to expand care delivery and resource availability. The Facility Telehealth Technology Program Manager (FTTPM), located within the Connected Care Service Line, independently supports Telehealth operations under the direction of the Service Chief. The role oversees programs such as Home Telehealth, Clinical Video Telehealth, VA Video Connect, Store & Forward technology, and Secure Messaging. All programs are managed in alignment with VHA and VISN policies to ensure consistent, efficient delivery of care and coordination of services across the healthcare system. Duties include, but not limited to: Program Management & Collaboration Works with clinical services to enhance foundational care, improve chronic disease management, increase satisfaction, and reduce costs. Reviews, analyzes, and reports program data; assists in planning and implementing Telehealth initiatives. Ensures smooth operation of Telehealth programs across the facility and CBOCs; serves as SME for all Telehealth technologies. Collaborates with OIT, Biomedical Engineering, Logistics, and clinical leadership to integrate new technologies and processes. Leadership, Planning & Evaluation Exercises delegated authority to lead operations, resolve issues, and direct program development. Conducts needs assessments and evaluates program effectiveness. Determines appropriate Telehealth programs and locations; plans and organizes implementation, including cost and resource analysis. Develops Telehealth policies, protocols, and outcome measures. Identifies partnerships, funding sources, and opportunities for expansion. Compliance, Quality & System Integration Ensures compliance with internal and external requirements, including Joint Commission and OCC guidelines. Verifies clinic setup, DSS coding, and naming conventions Implements systems for quality monitoring, productivity tracking, and program evaluation. Oversees computerized data tools for workload, budget, and clinical monitoring. Ensures credentialing/privileging compliance for all Telehealth providers. Technical Responsibilities Installs, configures, activates, and tests Telehealth equipment and applications. Trains clinical staff and conducts technical site assessments. Troubleshoots network and equipment issues; maintains performance monitoring. Manages Telehealth technology maintenance, readiness, and downtime. Provides guidance to remote technicians and tracks equipment procurement and deployment. Serves as SME for Telehealth Management Platform (TMP) and manages iPad deployments Supports audit responses and ensures timely equipment onboarding. Operational & Administrative Functions Assists with daily program operations and Telehealth care coordination. Collaborates on service line planning and efficiency improvement. Creates SOPs, manages TSAs/MTSAs in TMP, and trains staff on scheduling and resource entry. Oversees Virtual Medical Room/Video on Demand program support and training. Represents Connected Care leadership when required. Manages equipment inventory, refresh cycles, and procurement processes. Ensures SharePoint resources are maintained and Telehealth training is completed by users. Reporting, Data, and VISN Coordination Prepares monthly workload reports for CVT, VVC, and Store & Forward programs. Works with Business Manager on workload coding and reporting accuracy Collaborates with VISN leadership, OIT, BioMed, and technical teams on Telehealth technology and network optimization. Maintains current inventory of Telehealth technologies and licenses. Stays current on industry developments and communicates updates to stakeholders. Telehealth Installation, Compliance & Strategic Support Coordinates installation processes and ensures HIPAA and VHA directive compliance. Oversees acquisition, distribution, and tracking of Telehealth equipment. Provides training, pilot testing, and multi-site coordination. Evaluates regulatory changes and their impact on program resources. Supports Connected Care leadership with studies, quality improvement initiatives, and process redesign. Participates in special projects and performs additional duties as assigned. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: : Must have at least 1 year equivalent to the GS-09 level, that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: Program Oversight, Evaluation, Strategic Planning, Audits/Inspections, technical and consultative assistance, day to day clinical and business functions, and organizational analysis/studies and special projects OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have a Ph.D or equivalent doctoral degree or three full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first year. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
