Strategic Account Manager

iCIMS • Denver, CO • 9h ago

Job Overview

As a Strategic Account Manager, you'll be responsible for maintaining best in class relationships with iCIMS most strategic clients in an assigned territory. The SAM will develop, nurture and sustain positive and productive long-term relationships to optimize client's return on investment in iCIMS products / services and to promote renewals, expansion and customer satisfaction. The SAM will fully understand the customer's business, people strategies and needs, both now and in the future, and will effectively partner with a Customer Success Manager and Technical Account Manager Customer. The SAM reports to the Vice President of Strategic Sales.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives.

Manages some of iCIMS largest and strategic accounts including the "parent" and "child" relationships on a global basis.

Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.

Manages the selling, renewal, and all contracting processes.

Focuses on customer satisfaction, provides demonstrated value of iCIMS products / services, and emphasizes the client's return on investment.

Partners with internal cross-functional teams to understand - and strategically influence- customer goals and key performance metrics; Works closely with Customer Solutions Consultants.

Conducts account reviews to focus on client's needs to innovate in partnership.

Creates success via innovative solutions to customer issues.

Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS' values.

Qualifications

8+ years of account management or customer relationship management experience desirable

Passionate about problem solving, relationship building and creating customer loyalty.

Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Skilled at managing relationships with senior level executives within moderately complex organizations.

Ability to effectively overcome customer concerns and create a win-win outcome.

Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.

Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, becomes aware of changes in a customer's organization and

Ability to travel 25-30% and work flexible hours when needed.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $140,000-$165,000. Additional compensation for this role includes commission up to 50% of base salary, which commission program is based on personal, department and/or company performance, where applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits

iCIMS

Go to Apply

Share this job

Similar Jobs

Associate Director, Data Management

Travere Therapeutics • Denver, CO • 1h ago

Management & Administrative

Department: 106300 Biometrics Location: San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease. At Travere Therapeutics, we recognize that...

1h ago

Go to Apply

Project Manager

Beacon Hill Solution • Denver, CO • 1h ago

Management & Administrative

Job Description: Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Job Description: Join a growing Data Science & AI team focused on building solutions that improve netw...

1h ago

Go to Apply

SAP AI Transformation - Consultant - SAP Supply Chain

Deloitte • Denver, CO • 8h ago

Management & Administrative

Join Deloitte's SAP practice and build a career at the forefront of business transformation, where innovation, industry insight, and leading technology come together to solve complex challenges. You'll work with dynamic...

8h ago

Go to Apply

Sales Manager, LE, GBS

Gartner, Inc. • Denver, CO • 9h ago

Management & Administrative

We are seeking highly motivated, goal-driven sales associates to chip in to our double-digit growth, backed by the solid infrastructure of a premier sales organization. In addition to a bold base salary, uncapped commiss...

9h ago

Go to Apply

SAP AI Transformation - Senior Consultant - SAP Supply Chain

Deloitte • Denver, CO • 9h ago

Management & Administrative

9h ago

Go to Apply

Market Manager Private Wealth Trust

BOK Financial • Denver, CO • 15h ago

Management & Administrative

Req ID: 78579 Location: Denver -DEN Areas of Interest: Trust Pay Transparency Salary Range: 175,000 - 250,000 Application Deadline: 09/25/2026 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities,...

15h ago

Go to Apply

Manager, Manufacturing Costing, North America

Gates Co • Denver, CO • 20h ago

Management & Administrative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power...

20h ago

Go to Apply

(USA) Optical Manager, Certified (ABO) - Sam's Club

Walmart • Thornton, CO • 1d ago

Management & Administrative

Position Summary... What you'll do... Leads department sales growth through effective merchandising, pricing accuracy, inventory oversight, and seasonal execution. Forecasts sales trends and aligns product assortments wi...

1d ago

Go to Apply

Associate Director Small Business State Product Management

The Hartford • Denver, CO • 1d ago

Management & Administrative

AD Product Management - EM07CE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goal...

1d ago

Go to Apply

Administrative Assistant

Robert Half • Denver, CO • 1d ago

Management & Administrative

Description We are looking for an Administrative Assistant to support daily office operations. This is a Contract position suited for someone who is organized, responsive, and comfortable handling a mix of front-office c...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)