Operations Manager - Distribution

BOOZ ALLEN HAMILTON INC • Dayton, OH • 2h ago

Job Number: R0251745

Operations Manager

The Opportunity:

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its business and mission end-to-end and provide ways to change for the better. That's why we need you, an experienced business process specialist who knows how to analyze every aspect of your customer's operations and give them the steps to improve their process.

As the Operations Manager on our team, you'll analyze your client's current operating environment and identify areas for improvement. You'll facilitate discussions with leadership and support staff to help refine the client's definition of success and identify current frustrations. You'll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using root cause analysis, SIPOC charts, fishbone diagrams, failure mode effect analyses, trend analysis, and future state models to help establish understanding and agreement from key stakeholders.

Work with us as we help the client evolve.

What You'll Work On:

Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.

Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.

Track program metrics, prepare status reports, and brief senior leadership on performance and risk.

Identify operational risks, implement mitigation strategies, and update the program risk register.

Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.

Join us. The world can't wait.

You Have:

7+ years of experience in IT operations, technical operations, or systems administration, including coordinating operational activities

3+ years of experience leading technical teams, assigning responsibilities, managing workloads, and ensuring successful completion of operational objectives

Experience supporting enterprise IT infrastructure, including servers, networks, virtualization technologies, cloud environments, and associated systems

Experience developing, implementing, and maintaining operational procedures, schedules, and processes to ensure mission readiness and service continuity

Experience identifying, troubleshooting, escalating, and resolving technical and operational issues while minimizing disruptions to business or mission-critical systems

Knowledge of cybersecurity principles, organizational security policies, and applicable regulatory frameworks, including DoD security requirements and NIST standards

Ability to communicate effectively with technical teams, program managers, government customers, and senior leadership regarding operational status, risks, priorities, and resource requirements

TS/SCI clearance

HS diploma or GED

Nice If You Have:

Experience supporting DoD or federal government IT programs and mission-critical environments

Experience managing operational performance metrics, service-level agreements (SLAs), and key performance indicators (KPIs)

Knowledge of ITIL, change management, configuration management, and continuous process improvement

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or a related field

PMP, ITIL, or CSM Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensati

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