Operations Manager
Location: Full Remote - MUST reside in Southeast Michigan or Central Alabama
Compensation: $70,000 annual base salary, with expected total annual compensation of approximately $130,000, including commission.
Shif t: 24/7 operational role
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking an Operations Manager to work at a leading commercial restoration organization. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Why you should apply to be Operations Manager:
Competitive base salary with commission opportunities, total expected annual compensation up to $130,000
Comprehensive benefits package including medical, dental, and 401(k) with employer match
Paid Time Off (PTO) and company-provided equipment (cellphone and computer)
Opportunity to lead nationwide restoration projects with a reputable industry leader
Company-paid travel for required training
Remote work flexibility with support for continued professional growth
What's a typical day as Operations Manager? You'll be:
Managing inbound emergency restoration work orders from nationwide clients and responding within five minutes
Assigning and allocating work orders to Project Managers and subcontractor partners
Coordinating restoration projects across all 50 states and maintaining daily communication with clients
Ensuring Service Level Agreement (SLA) compliance and client satisfaction
Monitoring project progress and ensuring timely completion of deliverables
Developing job estimates, quotes, and proposals, and reviewing project documentation for accuracy
Analyzing operational and financial data to support budgeting and forecasting
Troubleshooting operational challenges and developing effective solutions
Leading, coaching, and supporting Project Managers and subcontracted teams
Maintaining accurate job records and operational documentation
Ensuring quality standards, safety requirements, and company procedures are followed
Collaborating with internal departments to improve operational performance
Delivering exceptional customer service while managing multiple priorities
This job might be an outstanding fit if you:
Have hands-on restoration field experience and can effectively lead teams
Possess a minimum of 5 years of operations management and/or project management experience
Hold a bachelor's degree or equivalent combination of education and relevant experience
Have experience in commercial restoration, residential restoration, or insurance claims management
Are familiar with building systems and trades such as electrical, plumbing, HVAC, and general construction
Demonstrate proficiency in both field operations and office environments
Exhibit excellent written and verbal communication skills
Excel in customer relationship management and problem-solving
Possess strong analytical, organizational, and time management skills
Are highly proficient with Microsoft Office Suite and web-based business applications
Are self-motivated, comfortable working remotely, and thrive in environments with changing priorities
Are willing to maintain an "always on" operational mindset outside of scheduled vacation
Preferred qualifications:
Experience with Xactimate and XactAnalysis
Knowledge of commercial restoration estimating and insurance claims processes
IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications
Additional IICRC certifications
Experience coordinating subcontractors and nationwide restoration crews
Familiarity with commercial emergency response operations
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
