Credit Services Associates

Insight Global • Texas, Texas • 5h ago

Job Description

HD Supply is seeking entry-level Credit Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the primary entry point into HD Supply's broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.

Key Responsibilities:

Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams

Serve as the first point of contact for credit-related inquiries

Provide account information including balances, invoice copies, statements, and basic account status

Collect payment on every call when applicable ("collect on every call" model)

Route calls to collections or other departments when requests fall outside scope

Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions

Maintain a "short and sweet" call approach focused on quick resolution and high efficiency

Skills and Requirements

Prior customer service experience (50-70 calls/day)

Strong communication skills

Ability to collect payment professionally and confidently

Reliable and able to work fully onsite

Able to pass background and drug screening prior to start

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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