Customer Service Representative (Call Center)
Location: On-Site, Auburn Hills, MI
Schedule: Monday-Friday | 8:00 AM - 4:30 PM
Pay Rate: $20.00/hour
Start Date: October 26th, 2026
Employment Type: Permanent, Full-Time
Join a Team That Values Great Customer Service
Are you passionate about helping customers and solving problems? Do you enjoy being the go-to person for product knowledge and support? If so, we'd love to meet you!
We are seeking a Customer Service Representative to join a growing organization known for its supportive culture, strong leadership, and opportunities for advancement. This is a permanent opportunity with a company that promotes from within and genuinely invests in its employees' success.
What You'll Do
As a Customer Service Representative, you will be the primary point of contact for customers, providing professional and timely support through phone, email, and web request communication.
Key Responsibilities:
Respond to incoming customer calls and emails regarding products, services, and support needs
Research, troubleshoot, and resolve customer product and service issues accurately and efficiently
Process service requests and schedule service appointments based on product, labor, and customer requirements
Prepare customer quotes and coordinate ordering of necessary service parts
Research parts and product information to support customer inquiries
Maintain accurate customer records and update files after every interaction
Process credit requests for warranty-related parts orders
Resolve customer concerns and complaints while partnering with internal departments such as Sales, Order Fulfillment, Technical Support, and Corporate Support teams
What We're Looking ForRequired Qualifications:
Minimum of 1 year of customer service experience
Preferred Qualifications:
Strong ability to learn and retain product knowledge
Excellent communication, problem-solving, and organizational skills
Ability to effectively manage multiple customer requests in a fast-paced environment
Why You'll Love This OpportunityCareer Growth
This opening exists due to internal promotions, demonstrating the company's commitment to developing and advancing employees.
Supportive Culture
Work alongside a team that is known for being collaborative, helpful, and willing to go above and beyond for both customers and coworkers. You'll also have a hands-on manager who is committed to your success.
Competitive Benefits
Enhanced PTO vacation package
5 paid sick days
401(k) with company match
Permanent, long-term career opportunity
Work Environment
This position is fully on-site and offers a consistent Monday-Friday schedule with no weekend work. Call volumes can vary depending on seasonal demand, with Mondays typically seeing higher activity.
Job Type & Location
This is a Contract to Hire position based out of Auburn Hills, MI.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Auburn Hills, MI.
Application Deadline
This position is anticipated to close on Oct 17, 2026.
Workplace Type
This is a fully onsite position in Auburn Hills,MI.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
