Customer Service Associate

Robert Half • Tarrytown, NY • 1h ago

Description We are looking for a Customer Service Associate to join a manufacturing organization in Tarrytown, New York in a Contract to permanent capacity. This position focuses on delivering responsive support across phone and email channels, helping customers resolve service questions and technical connectivity concerns with care and attention. The ideal candidate is comfortable working in a fast-paced environment, balancing accuracy, communication, and problem-solving throughout the customer experience.

Responsibilities:

Respond to customer inquiries by phone and email, providing timely and detail-oriented support for a wide range of service needs.

Investigate and resolve connectivity-related issues by gathering details, identifying root causes, and guiding customers through practical solutions.

Document customer interactions clearly and accurately to maintain complete service records and support follow-up activities.

Coordinate with internal teams to address more complex concerns and ensure issues are resolved efficiently.

Manage multiple service requests at once while maintaining a high standard of accuracy, responsiveness, and customer care.

Support weekday operations and provide occasional remote weekend assistance as business needs require, without increasing total scheduled hours. Requirements - Prior experience in a call center or customer-facing service environment.

Strong written communication skills with the ability to handle customer email correspondence clearly and professionally.

Demonstrated ability to troubleshoot and resolve connectivity or technical support issues.

Excellent verbal communication and active listening skills when assisting customers over the phone.

Strong organizational skills with the ability to manage several inquiries and follow-ups at the same time.

Comfortable working independently and collaboratively in a fast-paced service setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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