Client Services Coordinator

Robert Half • New Palestine, IN • 5h ago

Description

Robert Half is seeking a detail-oriented and customer-focused Account Manager for a contract opportunity with a growing organization. In this role, you will serve as a primary point of contact for customers, ensuring their compactor service needs are addressed promptly and professionally. The ideal candidate will excel at relationship management, service coordination, problem-solving, and delivering an exceptional customer experience. This position is well-suited for someone who enjoys working in a fast-paced environment, collaborating with field service technicians, and helping customers resolve issues efficiently.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and other communication channels regarding compactor services.

Schedule and coordinate service appointments, maintenance requests, and technician dispatches.

Assist customers with troubleshooting service-related concerns and facilitate timely resolutions.

Maintain accurate records of customer interactions, service requests, and follow-up activities within company databases and tracking systems.

Partner closely with service technicians and internal teams to ensure customer issues are resolved effectively and professionally.

Educate customers on proper equipment usage and preventative maintenance best practices.

Conduct follow-up communications to ensure customer satisfaction and address ongoing concerns.

Identify opportunities to improve service processes and enhance the overall customer experience.

Update and maintain customer contact resources, including the "Who-To-Call" list.

Track and update repair history logs and service documentation.

Assist with service line coverage, including occasional after-hours and weekend support responsibilities as needed.

Requirements

3+ years of experience in account management, service coordination, or a related field.

Strong verbal and written communication skills.

Excellent organizational skills with exceptional attention to detail.

Ability to manage multiple priorities and deadlines in a fast-paced environment.

Proficiency with Microsoft Office Suite, including Excel, Outlook, and Teams.

Experience maintaining customer records and service documentation.

Ability to build strong relationships with customers and internal stakeholders.

High level of professionalism, integrity, and confidentiality.

Experience in service operations, equipment maintenance coordination, logistics, or a field service environment.

Familiarity with CRM systems, service-tracking platforms, or ticketing systems.

Process improvement mindset and comfort leveraging technology to improve efficiency.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Go to Apply

Workday Adaptive, Managed Services Senior Consultant

Deloitte • Indianapolis, IN • 11h ago

Management & Administrative

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

11h ago

Go to Apply

Sales Operations Consulting Senior Manager

PwC • Indianapolis, IN • 11h ago

Management & Administrative

The Opportunity As a Sales Operations Senior Manager, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales a...

11h ago

Go to Apply

Salesforce Alliance - Operations & PMO Manager (24 Month Secondment)

Deloitte • Indianapolis, IN • 12h ago

Management & Administrative

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization...

12h ago

Go to Apply

Global Operate Business Development, Pricing Manager

Deloitte • Indianapolis, IN • 12h ago

Management & Administrative

12h ago

Go to Apply

Customer Marketing Specialist

UKG • Indianapolis, IN • 19h ago

Management & Administrative

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)