Teller

M&T Bank • Montoursville, PA • 2h ago

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Transition identified sales opportunity and provide introduction to appropriate banking partner.

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports belonging and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience

Proven verbal communication skills

Proven interpersonal skills

Proven ability to demonstrated exceptional customer service

Well-organized

Proven time management skills

Proven prioritization skills

Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs - 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Montoursville, Pennsylvania, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Similar Jobs

Relationship Banker

Northwest Bank • Jersey Shore, PA • 2h ago

Finance, Accounting & Banking

Jersey Shore, PA Full time R-102245 PA0441 Jersey Shore - Bridge Street Job Description At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in yo...

2h ago

Go to Apply

Accounts Payable Clerk

Robert Half • Williamsport, PA • 1d ago

Finance, Accounting & Banking

Description We are looking for an Accounts Payable Clerk to join a finance team in Pennsylvania in a contract position with the potential to become permanent. This hybrid opportunity is well suited for someone who is org...

1d ago

Go to Apply

Accounts Payable Analyst

Robert Half • Williamsport, PA • 2d ago

Finance, Accounting & Banking

Description We are looking for an Accounts Payable Analyst to support day-to-day payment operations and help maintain accurate financial records. This position is suited for someone who is organized, attentive to accurac...

2d ago

Go to Apply

Accounts Payable Analyst

Robert Half • Williamsport, PA • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

Accounts Payable Analyst

Robert Half • Williamsport, PA • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

Relationship Banker

First Commonwealth Bank • Montoursville, PA • 3d ago

Finance, Accounting & Banking

Description As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and th...

3d ago

Go to Apply

Senior Relationship Banker

First Commonwealth Bank • Montoursville, PA • 1w ago

Finance, Accounting & Banking

As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the rol...

1w ago

Go to Apply

Financial Center Banker

Northwest Bank • Lewisburg, PA • 1w ago

Finance, Accounting & Banking

Lewisburg, PA Full time R-102349 PA0449 Lewisburg Job Description DESCRIPTION As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to p...

1w ago

Go to Apply

Regional Commercial Banking Relationship Manager II

Northwest Bank • Williamsport, PA • 1w ago

Finance, Accounting & Banking

PA0445 Williamsport, PA0725 State College Business Office Job Description The C & I Commercial Relationship Manager II is responsible for serving as a trusted business advisor to clients and providing a full breadth...

1w ago

Go to Apply

Regional Commercial Banking Relationship Manager II

Northwest Bank • Williamsport, PA • 1w ago

Finance, Accounting & Banking

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)