Hotel Reservations Manager - Elysee New York

Crescent Hotels and Resorts • New York, NY • 1h ago

Pay or shift range: $65,000 USD to $70,000 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

ABOUT ELYSÉE NEW YORK

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

POSITION OVERVIEW

Reporting to the Director of Sales & Marketing, the Reservations Manager oversees all reservations functions, inventory integrity, reservation communications and booking quality. This role ensures each guest interaction reflects the Elysée New York luxury experience while supporting revenue optimization and operational excellence.

ESSENTIAL JOB FUNCTIONS

RESERVATIONS LEADERSHIP

Manage all reservation activity, inventory controls, booking accuracy and reservation standards

GUEST COMMUNICATION

Ensure timely, personalized and professional communication before arrival

REVENUE AND INVENTORY MANAGEMENT

Partner closely with Revenue Management and Front Office leadership to maximize occupancy and rate performance while protecting the guest experience

LEADERSHIP AND TEAM DEVELOPMENT

Recruit, train and coach reservations personnel and establish service expectations

QUALITY ASSURANCE AND BRAND STEWARDSHIP

Audit reservations processes and communications to ensure consistency with Leading Quality Assurance and Forbes-level standards

Conduct regular service observations, departmental inspections, and audits, and lead corrective action when standards are not met, building a level of consistency guests can trust

Maintain accurate training and quality-assurance documentation, and support pre-opening, reopening, and repositioning initiatives as required

Maintain flexibility to support the hotel's needs, including mornings, evenings, weekends, and holidays

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Strong leadership presence and a genuine passion for luxury hospitality.

Exceptional verbal and written communication skills

Understanding of luxury reservations practices

Strong analytical and organizational capabilities

Expertise with CRS and PMS platforms

Attention to detail and guest-centric decision making.

REQUIRED QUALIFICATIONS

Bachelor's degree or equivalent experience

Minimum three years of hotel reservations, revenue management, front office or rooms division experience, including at least one year of leadership responsibility

Luxury hotel experience strongly preferred

Demonstrated experience operating within a Leading Quality Assurance and/or Forbes Five-Star service standards environment is required

Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays

Experience opening, reopening, repositioning, or launching a hotel, restaurant, lounge, or new hospitality concept

Experience preparing teams for Leading Quality Assurance, Forbes, or comparable Five-Star quality assessments, or previous experience with The Leading Hotels of the World or a comparable luxury organization

WHY JOIN ELYSÉE NEW YORK AND CRESCENT HOTELS & RESORTS

Joining Elysée New York is an opportunity to help shape the re-emergence of a legendary New York hotel and to build a new standard of intimate, personalized luxury hospitality. The Reservations Manager plays a key role in shaping first impressions of Elysée New York and helping define a personalized luxury guest journey from the earliest stage of the booking process. We invite candidates who believe that luxury is defined not by formality alone, but by generosity, discretion, and the ability to make every guest feel genuinely seen, to join us and help build a place where every guest, and every team member, belongs.

EQUAL OPPORTUNITY STATEMENT

Elysée New York Hotel and Crescent Hotels & Resorts are Equal Opportunity Employers, including Protected Veterans and Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the applicable Know Your Rights notice from the United States Department of Labor .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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