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Customer Service Representative

System One • Hackettstown, NJ • 5h ago

Job Title: Customer Service Representative

Location: Hackettstown, NJ

Type: Contract To Hire

Compensation: $20.00 - $23.00 per hour

Work Model: Onsite

Hours: Monday - Friday, 8:30 AM to 5:00 PM

Overview

A leading manufacturer and supplier of scientific instrumentation is seeking a Customer Service Representative to support manufacturing operations, strengthen customer relationships, and serve as a key liaison to customers across the global market. This is an opportunity to play a key role in connecting customer service, manufacturing, and global operations while contributing to overall business success.

Responsibilities

Maintain the Materials Returned for Credit (MRC) process

Perform order entry and shipping processes

Prepare materials, folders, binders, and parts for on-site service visits

Process completed service reports for on-site and factory service

Initiate, receive, and process loaner and trade-in instruments

Review open service call reports, RMAs, and update records as needed

Maintain monthly test and equipment logs, ensuring calibration compliance

Update service calendars and prepare service documentation

Coordinate activities with Customer Service regarding customer orders

Answer and direct incoming telephone calls

Create and process service parts quotes, orders, and shipments

Create and process RMA quotes, sales orders, purchase orders, and RMA requests

Provide administrative support to the Service Department

Assist with additional service-related duties as assigned

Requirements

High School Diploma required; some college preferred

Experience in a sales or customer service environment, preferably within manufacturing

Experience working with international customers

Proficiency with Microsoft Word, Excel, and Outlook

Working knowledge of ERP systems; SAP and HubSpot experience preferred

Strong organizational and multitasking skills

Detail-oriented with the ability to follow directions and work independently

Professional phone etiquette and customer service skills

Ability to handle customer concerns professionally and within company policies

Strong communication, interpersonal, and problem-solving skills

Ability to adapt to a growing business environment and take initiative

Must be able to lift and move materials and boxes up to 30 lbs.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

M3

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

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