Customer Service Representative

Robert Half • Appleton, WI • 2h ago

Description We are looking for a Customer Service Representative to join a healthcare team in Wisconsin in a Contract to permanent capacity. This position focuses on supporting patients with account-related questions, payment arrangements, and insurance follow-up while delivering compassionate, detail-oriented service. The ideal candidate is comfortable handling financial conversations, coordinating with external parties, and maintaining accuracy in a fast-paced medical office environment.

Responsibilities:

Assist patients through phone and written communication regarding billing questions, account balances, and available payment options.

Develop and provide cost estimates for surgical services so patients have a clear understanding of expected expenses.

Arrange structured payment solutions for patients and document agreed terms accurately.

Accept and apply patient credit card payments while ensuring proper processing and recordkeeping.

Coordinate with legal representatives to help resolve outstanding patient account matters.

Examine delinquency reports each month to identify overdue balances and determine appropriate next steps.

Forward qualifying past-due accounts to collections in accordance with established guidelines.

Review bankruptcy notifications and update account handling based on applicable procedures.

Contact insurance carriers to clarify coverage, claims status, and reimbursement details. Requirements - Ability to collaborate effectively with colleagues and contribute positively within a team-based setting.

Foundational understanding of insurance plans, payer agreements, claim workflows, and payment practices, including government and commercial coverage.

Working knowledge of medical office operations, common healthcare terminology, and standard abbreviations.

Strong verbal and written communication skills with the ability to interact clearly and professionally with patients, providers, and staff.

Demonstrated customer service skills with a respectful and solutions-focused approach.

Familiarity with basic medical terminology and healthcare billing concepts, including Medicare-related processes.

Ability to follow organizational, regulatory, and departmental standards while handling sensitive financial information. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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