Back to Jobs search

Customer Service Rep

UnityPoint Health • Urbandale, IA • 6h ago

Remote: Yes

Area of Interest: Allied Health

FTE/Hours per pay period: 1.0

Department: Centralized HME Ops

Shift: 8:00 AM - 4:30 PM/Days

Job ID: 187532

Overview

Remote Position (must be within the UnityPoint Health geographical footprint)

Shift: 8:00 AM - 4:30 PM

The Respiratory Customer Care Specialist ensures a smooth and positive experience for respiratory patients by coordinating their transition into our care. This role involves managing and tracking respiratory orders, anticipating patient needs, and collaborating with referring providers to secure accurate documentation for timely billing. The specialist also supports respiratory therapists by troubleshooting equipment issues over the phone, scheduling appointments, and helping patients stay compliant with their therapy-delivering exceptional service that promotes comfort, confidence, and better health outcomes.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. ? Here are just a few: ???

Expect paid time off, parental leave, 401K matching and an employee recognition program .

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. ?

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

· Handles inbound patient calls, utilizing listening skills to ensure patient's needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.

· Respond to inquiries about respiratory equipment, supplies, and services.

· Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.

· Process new equipment orders and ensure proper documentation.

· Schedules patient appointments with the clinical team.

Qualifications

Education:

High School diploma

Minimum Experience:

6 months experience in a customer service-based environment.

Knowledge of Medical Terminology.

Strong interpersonal, communication skills and ability to work as a collaborative team member.

Strong organizational skills.

Strong computer skills.

Excellent customer service and verbal communication skills.

Health insurance knowledge.

Other:

Use of usual and customary equipment used to perform essential functions of the position.

Apply Today!

Ready to take the next step in your healthcare career? Apply now to join our team + make a meaningful impact int he lives of those we serve through compassionate care!

Similar Jobs

GCP Technical Account Manager

Deloitte • Des Moines, IA • 2h ago

Management & Administrative

As a GCP Technical Account Manager (Cloud Infrastructure Engineer III), you will support Public Sector customers with cloud adoption, operational planning, technical issue resolution, and stakeholder coordination. Workin...

2h ago

Go to Apply

Specialist, Client Account Management (Northeast)

Deloitte • Des Moines, IA • 2h ago

Management & Administrative

We're looking for an autonomous self-starter with outstanding organizational and program management skills - a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Governme...

2h ago

Go to Apply

Senior Director, Enterprise Base Account Management

Ensono • Des Moines, IA • 2h ago

Management & Administrative

Senior Director, Enterprise Base Account ManagementRemote - United StatesJR014244 Sr Director, Enterprise Base Account Management At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashin...

2h ago

Go to Apply

Sr. Technical Account Manager

Deloitte • Des Moines, IA • 2h ago

Management & Administrative

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr.Technical Account Manager you will have the ability to share new ideas and collaborate on pr...

2h ago

Go to Apply

Manager, Security Engineering & Platforms

Cardinal Health • Des Moines, IA • 10h ago

Management & Administrative

US-Nationwide-FIELD Full time 20187734 What Information Security and Risk contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information ser...

10h ago

Go to Apply

Senior PACS Consultant (AMAG Symmetry) - Remote

Cognizant • Des Moines, IA • 12h ago

Management & Administrative

Please note, this role is not able to offer visa transfer or sponsorship now or in the future About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating,...

12h ago

Go to Apply

Product Marketing Manager

WCG Clinical • Des Moines, IA • 16h ago

Management & Administrative

About WCG WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine-empowering them to...

16h ago

Go to Apply

SAP - Manufacturing Execution Systems - MES - Manager - Consulting - Location OPEN

EY • Des Moines, IA • 20h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

20h ago

Go to Apply

Network Account Manager

Akamai Technologies, Inc. • Des Moines, IA • 1d ago

Management & Administrative

Would you like to manage and maintain relationships with Internet Service Providers and Fiber Providers? Do you like to work across diverse geographies, environments, cultures and technologies? Join our Network Strategy...

1d ago

Go to Apply

Logistics Specialist

ManpowerGroup • Clive, IA • 1d ago

Management & Administrative

Our client, a leading organization in the logistics and transportation industry, is seeking a dedicated Logistics Specialist to join their team. As a Logistics Specialist, you will be an essential part of the operations...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)