Customer Service Representative

TEKsystems • Bloomington, MN • 1h ago

Description

Summary: This is an order Management role in a B2B business contact center environment. Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Major Job Duties and Responsibilities:

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Top Skills Details

Customer service, Microsoft Office

Additional Skills & Qualifications

Education/Experience:

High School Diploma or equivalent.

5 to 7 years customer service related experience required.

Skills and Competencies:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one's time.

Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software.

Job Type & Location

This is a Contract position based out of Bloomington, MN.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bloomington,MN.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Administrative Sergeant

Federal Reserve Bank • Minneapolis, MN • 6h ago

Management & Administrative

Minneapolis, MN Full time R-0000033511 Company Federal Reserve Bank of Minneapolis The Administrative Sergeant is a strategic leader within the Minneapolis Federal Reserve Police, responsible for coordinating critical ad...

6h ago

Go to Apply

Data Entry Specialist

Robert Half • Edina, MN • 7h ago

Management & Administrative

Description Position Overview We are seeking a detail-oriented Data Entry Specialist to join our team. This position is responsible for accurately entering, updating, and maintaining information across company systems an...

7h ago

Go to Apply

Service Support Agent

Johnson Health Tech NA • Bloomington, MN • 7h ago

Management & Administrative

Service Support Agent Bloomington, MN ( http://maps.google.com/maps?q=Bloomington+MN+USA ) - Retail Operations Apply Job Type Full-time Description Position Overview Under the direction of the Service Support Supervisor,...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)